NCLAT: Consideration of Debt Restructuring by Lenders Doesn’t Bar Member from Initiating Proceedings  ||  Delhi High Court: In Matters of Medical Evaluation, Courts Should Exercise Restraint  ||  Delhi HC: Any Person in India Has Right to Legally Import Goods from Abroad and Sell the Same  ||  Delhi HC: Waiver to Section 12(5) of Arbitration Act to be Given Once Tribunal is Constituted  ||  Supreme Court Has Asked States to Regularise Existing Court Managers  ||  SC: Union & States to Create Special POSCO Courts on Top Priority  ||  SC Upholds Authority of CERC to Award Compensation for Delays  ||  SC: Arbitral Tribunal Has Discretion to Include in Sum Awarded, Interest at Rate as it Deems Reasonab  ||  SC: Cannot Use Article 142 to Frame Guidelines on Judicial Recusal  ||  SC: Satisfaction Recorder in One EP Won’t Affect Subsequent EPs for Future Breaches    

TRAI releases the draft “The Standards of Quality of Service and Consumer Protection (Digital Addressable Systems) Regulations, 2016"- (Telecom Regulatory Authority of India) (10 Oct 2016)

MANU/TRAI/0107/2016

Media and Communication

The Telecom Regulatory Authority of India (TRAI) has today released "the draft Standards of Quality of Service and Consumer Protection (Digital Addressable Systems) Regulations, 2016". TRAI has earlier issued Quality of Service (QoS) regulations for different television delivery platforms in broadcasting sector from time to time with a view to ensure better quality of TV broadcasting services to the consumers. These regulations were issued when the digital revolution in the broadcasting sector and use of ICT technologies for managing QoS complaint redressal were at the nascent stage. In today's digital broadcasting scenario where substantial digitalization has been achieved, the basic QoS provisions and performance parameters are largely similar across the television distribution platforms. Subscription of services, complaint redressal and even the consumption of services have become platform agnostic. In digital environment, consumer awareness about the service offerings, ease in subscription, service management and redressal of consumer complaints by the service providers in a time bound manner are vital areas of concern to ensure good quality of service to consumers. Optimum utilization of ICT technologies will go a long way in ensuring better quality of television broadcasting services.

With a view to harmonize existing QoS provisions and also to formulate unified regulations for all digital addressable systems viz. Cable TV, DTH, HITS and IPTV, a consultation paper on "Issues related to Quality of Services in Digital Addressable Systems and Consumer Protection" was issued on 18th May 2016, inviting comments from the stakeholders.

Tags : REGULATIONS   DRAFT   RELEASE  

Share :        

Disclaimer | Copyright 2025 - All Rights Reserved