SC: Under Order XXI Rule 102 CPC, A Transferee Pendente Lite Cannot Obstruct Execution of a Decree  ||  SC: RTE Act promotes fraternity and equality by children of judges and vendors studying together  ||  MP High Court: Aadhaar and Voter ID Cards are Not Definitive Proof of Date of Birth  ||  Chhattisgarh HC: Second Marriage During Subsisting First Marriage Void Unless Custom Permits It  ||  Allahabad HC: Will in Favor of Someone Does Not Affect Compassionate Appointment Based on Dependency  ||  MP High Court: Mere Illness of a Family Member, If Improving, is Not Sufficient for Interim Bail  ||  Bombay HC: ?25K Fine for Flying Kites With Nylon Manjha; Parents Must Ensure Responsible Conduct  ||  Delhi High Court: Home State Must be the First Preference For Claiming Insider IFS Cadre Allocation  ||  SC: Hindu Daughter-In-Law Widowed After Her Father-In-Law’s Death is Entitled to Maintenance  ||  SC: Vendor Remains a Necessary Party in Specific Performance Suits Even After Transferring Property    

Easier refunds, more compensation: DGCA - (13 Jun 2016)

Miscellaneous

The Director General of Civil Aviation released proposals to ease flyers’ woes in the event of cancelled flights or when they are denied boarding. Also up for discussion is the standardisation of conditions for travel of disabled persons and persons with reduced mobility.

The first, on facilities to be provided to passengers generally and in the event of cancellation and delay, demands greater transparency at the time of booking. It calls for ‘neutral information’ provided by the airline or agent about the various flights operating the journey and fares. Additionally, previously vague stipulations that the ‘airline shall provide them [passengers on cancelled flights] facilities at the airport’ have been bolstered by tiered compensation regime.

Refund of tickets is also addressed, specifically delay in refund, amount refunded and policies that merely adjust the due amount against a ticket purchased with the airline in future. For domestic travel, ticket refund will have to be processed within 15 days, which will include all statutory taxes, airport fee and passenger fee. The same will be applicable to all fares, including those where the basic fare is non-refundable. Moreover, airlines are not permitted to levy cancellation charges more than the basic fare nor levy an additional charge to process refund.

Finally, are proposals to harmonise travel requirements and acceptance for persons with disabilities or reduced mobility. Airlines, save for some exceptions, cannot refuse carriage of disabled persons and their assistive aids, which includes escorts and guide dogs. At the time of online booking, airlines are required to provide ‘conspicuous’ means for additional requests. Also mandated is the availability of standard assistive equipment at airports and adequate training for ground staff.

Comments on the proposals are being received by DGCA till 27 June 2016.

Tags : AIR TRAVEL   REFUND   CANCELLATION   DISABILITY   COMPENSATION  

Share :        

Disclaimer | Copyright 2026 - All Rights Reserved