Chhattisgarh HC: Father Must Provide Maintenance and Marriage Expenses to Unmarried Adult Daughter  ||  Delhi HC Rules That ‘Hermès’ and the 3D Shape of its ‘Birkin’ Bag are Well-Known Trademarks in India  ||  Kerala HC: Arrest is Illegal if Accused isn’t Produced in 24 Hours and Rearrest From Prison is Barred  ||  Supreme Court: Treating Every Sour Relationship as Rape Undermines the Seriousness of the Offence  ||  Supreme Court: Section 7 IBC Application Cannot be Rejected for Curable Defects in Affidavit  ||  NCLT Kochi: Sec 7 Insolvency Cannot be Filed Against Guarantor Without First Enforcing the Guarantee  ||  Patna High Court: Mere Two-And-A-Half-Year Incarceration is Not Sufficient for Bail under UAPA  ||  Bombay HC: Insolvency Cannot be Used to Evade a Family Court’s Maintenance Order  ||  Kerala HC: Forklifts and Factory Cranes Are Motor Vehicles and Must be Registered under MV Act  ||  Guj HC: Edible Crude Palm Kernel Oil Qualifies for Duty Exemption; End-Use Condition not Applicable    

Department of Consumer Affairs holds stakeholder consultation on Safety Pledge for e-commerce platforms- (Press Information Bureau) (16 Nov 2023)

MANU/PIBU/3395/2023

Consumer

The Department of Consumer Affairs held a stakeholder consultation today on preparation of a 'Safety Pledge' for e-commerce platforms aimed to ensure sale of goods which are safe for use by consumers and requiring platforms to take appropriate measures to prevent sale of unsafe goods.

The meeting was chaired by Shri Rohit Kumar Singh, Secretary, Department of Consumer Affairs and was attended by representatives from industry associations, major e-commerce platforms, voluntary consumer associations and law chairs.

The meeting began with a presentation by the Department of Consumer Affairs, emphasizing the importance of safety of goods for consumers and the provisions under the Consumer Protection Act, 2019 to prevent sale of unsafe goods to consumers. International examples of Safety Pledge being implemented in other jurisdictions such as European Union (EU), Japan, Australia, South Korea, Canada were also discussed.

Sale of safe goods to consumers is among the strong principles of the Consumer Protection Act, 2019. 'Consumer rights' recognized under Section 2(9) of the Act includes the right to be protected against the marketing of goods, products or services which are hazardous to life and property. Further, consumer commissions are empowered under the Act to pass directions to entities to not offer hazardous or unsafe goods for sale.

The Department of Consumer Affairs is actively collaborating with the European Commission to adopt best international practices aimed at detecting and preventing the sale of unsafe goods to consumers on online platforms.

The product safety pledge is a voluntary commitment by online platforms with respect to the safety of goods sold to consumers. The pledge aims to better protect consumers from the risk of purchasing unsafe products available for sale on e-commerce platforms.

The safety pledge aims to raise standards across all online marketplaces operating in India. Signing the pledge can also be a public way of demonstrating their commitment to enhancing consumer product safety.

The proposed principles of the Safety Pledge for e-commerce platforms include detecting and preventing the sale of unsafe products, co-operating with statutory authorities responsible for product safety, raising consumer product safety awareness amongst third party sellers and empowering consumers on product safety issues.

The Department has constituted a committee for drafting of the Safety Pledge and the committee includes members from major e-commerce platforms, voluntary consumer associations, industry bodies and National Law Universities. The committee shall submit its report in two weeks.

Attendees to the meeting included industry associations such as CII, ASSOCHAM, FICCI, IAMAI, NASSCOM, e-commerce platforms namely Amazon, Flipkart, Meesho etc., Voluntary consumer associations such as Mumbai Grahak Panchayat and Consumer Voice and Law chairs such as Chair on consumer Law, NLU Delhi and Chair on Consumer Law, NLSIU, Bengaluru.

All stakeholders expressed their appreciation for the introduction of a Safety Pledge for e-commerce platforms. The consensus underscored the critical importance of ensuring the sale of safe goods to consumers through e-commerce channels.

Tags : CONSULTATION   SAFETY PLEDGE   E-COMMERCE PLATFORMS  

Share :        

Disclaimer | Copyright 2025 - All Rights Reserved