Incognito visits to check banks’ customer service- (Reserve Bank of India) (16 Feb 2016)
MANU/RPRL/0061/2016
Banking
The Reserve Bank of India is set to undertake incognito visits to bank branches to check the culture towards customer complaints in banks. It will also review implementation of the Charter of Customer Rights, since its introduction in December, 2014.
Tags : BANKS CUSTOMER COMPLAINTS CULTURE CHARTER
Share :
|