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Incognito visits to check banks’ customer service- (Reserve Bank of India) (16 Feb 2016)

MANU/RPRL/0061/2016

Banking

The Reserve Bank of India is set to undertake incognito visits to bank branches to check the culture towards customer complaints in banks. It will also review implementation of the Charter of Customer Rights, since its introduction in December, 2014.

Tags : BANKS   CUSTOMER COMPLAINTS   CULTURE   CHARTER  

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