Supreme Court Quashes Rajasthan Village Renaming, Says Government Must Follow its Own Policy  ||  NCLAT: NCLT Can Order Forensic Audit on its Own, No Separate Application Required  ||  NCLAT Reiterates That IBC Cannot be Invoked as a Recovery Tool for Contractual Disputes  ||  Delhi HC: DRI or Central Revenues Control Lab Presence in Delhi Alone Does Not Confer Jurisdiction  ||  Delhi High Court: Software Receipts Not Taxable on PE Basis Already Rejected by ITAT  ||  Delhi High Court: Statutory Appeals Cannot Be Denied Due to DRAT Vacancies or Administrative Delays  ||  J&K&L HC: Failure to Frame Limitation Issue Not Fatal; Courts May Examine Limitation Suo Motu  ||  Bombay HC: Preventing Feeding Stray Dogs at Society or Bus Stop is Not 'Wrongful Restraint'  ||  Gujarat HC: Not All Injuries Reduce Earning Capacity; Functional Disability Must Be Assessed  ||  Delhi HC: Framing of Charges is Interlocutory and Not Appealable under Section 21 of NIA Act    

Telecom Regulatory Authority of India launches Complaint Management System portal and app- (Telecom Regulatory Authority of India) (09 Jan 2020)

MANU/TRAI/0008/2020

Media and Communication

As per TRAI Act, 1997, consumer protection is an important mandate of TRAI. TRAI has taken several initiatives, over the years to protect the interests of the consumers. TRAI has now launched an online Complaint Management System (CMS) for effective redress of consumer complaints. Initially the CMS will feature rule-based redress of complaints related to Value Added Services (VAS). Using the CMS portal or the app consumers will be able to fetch details of VAS services activated on their phone. Where double consent for VAS has not been recorded by TSPs, the consumers shall be able to file claims for the cost of VAS for one month. The claims, if any, will be settled by the respective TSPs only.

The TRAI CMS app can be downloaded from Google Play Store and Apple App Store. The URL to access the portal is: https://cms.trai.gov.in. It may be noted that it is a pilot launch to get feedback on working of app & portal. Based on feedback from consumers necessary changes, if any, will be incorporated in the app & portal.

Tags : PORTAL   LAUNCH   CONSUMER COMPLAINTS  

Share :        

Disclaimer | Copyright 2025 - All Rights Reserved