SC: Public Premises Act Prevails over State Rent Laws For Evicting Unauthorised Occupants  ||  SC: Doctors Were Unwavering Heroes in COVID-19, and Their Sacrifice Remains Indelible  ||  SC Sets Up Secondary Medical Board to Assess Passive Euthanasia Plea of Man in Vegetative State  ||  NCLAT: Amounts Listed As ‘Other Advances’ in Company’s Balance Sheet aren’t Financial Debt under IBC  ||  NCLT Ahmedabad: Objections to Coc Cannot Bar RP From Challenging Preferential Transactions  ||  J&K&L HC: Courts Should Exercise Caution When Granting Interim Relief in Public Infrastructure Cases  ||  Bombay HC: SARFAESI Sale Invalid if Sale Certificate is Not Issued Prior to IBC Moratorium  ||  Supreme Court: Police May Freeze Bank Accounts under S.102 CrPC in Prevention of Corruption Cases  ||  SC: Arbitrator’s Mandate Ends on Time Expiry; Substituted Arbitrator Must Continue After Extension  ||  SC: Woman May Move Her Department’s ICC For Harassment by Employee of Another Workplace    

Ensuring Hygienic and Quality Food in Indian Railways- (Press Information Bureau) (27 Dec 2018)

MANU/PIBU/1720/2018

Civil

To maintain hygiene and quality, only potable drinking water is used for cooking of food on Indian Railways. Further, in its endeavour to provide hygienic and quality food to the passengers, Indian Railways have taken several measures as under:

I. Upgradation of Base Kitchens/Kitchen Units: To upgrade quality of food preparation, IRCTC is setting up new kitchens and upgrading existing ones. To ensure centralized monitoring of the kitchen activities, CCTVs have been installed in Base Kitchens/Kitchen Units. Sharing of live streaming of the Base Kitchens through website of IRCTC has been made operational.

II. To ensure compliance of Food Safety Norms, Food Safety and Standards Authority of India (FSSAI) certification from Designated Food Safety Officers of each catering unit is mandatory. Food Safety Supervisors have been deployed at Kitchen Units to monitor food safety and hygienic practices. Food samples collected by Food Safety Officers/Supervisors are sent to the nominated accredited Laboratories under Food Safety & Standard Act for analysis and testing. Penalties are imposed in cases of detection of unsatisfactory food samples and prosecutions are carried out as per provisions of Food Safety & Standard Rule -2011.

III. Examination of quality of food, hygiene and cleanliness in Pantry Cars and Kitchen Units is done through Third Party Audit. Customer satisfaction survey is also conducted through Third Party Agencies.

IV. Regular and surprise inspections are conducted by railway officials including Food Safety Officers. Detailed instructions/guidelines have been issued to the Zonal Railways for conducting inspections.

V. Monitoring and supervision of catering service is done through operation of centralized Catering Service Monitoring Cell (CSMC) toll free number 1800-111-321, Operation of All India Helpline No. 138, Twitter handle, CPGRAMS, E-Mail and SMS based complaints redressal.

With the objective to provide quality and hygienic food to passengers, a new Catering Policy 2017 has been notified wherein unbundling of catering services on trains by IRCTC has been envisaged. In compliance thereof IRCTC has already taken over management of 377 mobile units (pairs of trains with pantry Cars) and 262 static units/Kitchen Units. IRCTC has already upgraded 30 Base Kitchens/ Kitchen Units. IRCTC is closely monitoring the quality of food preparation through various modalities, e.g. CCTV, Food safety supervisors, IRCTC supervisor, food sampling in NABL accredited labs, Third Party Audit.

Changes in policy are made after taking the felt needs into account. The provisions of Catering Policy 2017 are under implementation by IRCTC and Zonal Railways.

Tags : FOOD   QUALITY   INDIAN RAILWAYS  

Share :        

Disclaimer | Copyright 2025 - All Rights Reserved