Bombay HC: Court Setting Aside Magistrate's Order for Police Investi. Won’t Lead to Quashing of FIR  ||  SC: Evidence by Power of Attorney Holders Can Only be Given of Facts Within Their Personal Knowledge  ||  Delhi High Court: Compensation Can be Awarded on Guesswork When it is Difficult to Prove Loss  ||  Madhya Pradesh HC: If Efficacious Remedy Available Before Arbitrator Writ Will Not be Maintainable  ||  Allahabad High Court: Can’t Decide Jurisdiction of DRTs Solely on the Basis of Location of Asset  ||  Delhi High Court: Fundamental to an Individual’s Identity to be Identified by One’s Name  ||  Ker. HC: Directions to Centre to Desist Telecasting Shows Found Violative of Broadcasting Regulations  ||  All. HC: Arbitrator to Decide Whether Claims Prior to Work Order are Covered by Arb. Clause or Not  ||  Kerala High Court: Schools Without Playgrounds Should be Closed by Government  ||  Bom. HC Sets Aside Reinstatement Order of Hindustan Petroleum Workman Who Slapped His Supervisor    

Search Results for Tag : consumer

Statute

Consumer Protection Bill, 2015(10.08.2015)

The government introduced the Consumer Protection Bill, 2015 in the Lok Sabha on 10.08.2015. The Bill aims to provide protection of the interests of c.....

Tags : consumer protection bill, 2015



International Cases

To prove conduct under Section 10(2)(a) of Competition Act, 2010, it is not necessary to show actual harm to a competitor(20.07.2017)

Present order is related to proceedings initiated under Section 30 of Competition Act, 2010 vide Show Cause Notice No. 14/2016 dated 08th March, 2016 .....

Tags : Consumers, Information, Provisions, Violations



Top Story

Union Ministry of Power promulgated Electricity (Rights of Consumers) Rules, 2020(21.12.2020)

Central Government lays down Rights to the Electricity Consumers through “Electricity (Rights of Consumers) Rules, 2020”. The Rules would play a signi.....

Tags : Rights, Consumer, Rules



Department of Consumer Affairs launches ‘Jagriti’, a mascot to empower consumers and generate awareness towards consumer rights(15.07.2022)

The Department of Consumer Affairs (DoCA) has launched “Jagriti”, a mascot for empowering consumers and generating awareness of their rights. Jagriti .....

Tags : Jagriti, Launch, Consumer rights



Centre amends the Legal Metrology (Packaged Commodities) Rules, 2011 for enhanced protection of consumer rights(08.11.2021)

In order to protect interest of consumers, Central Government amends the Legal Metrology (Packaged Commodities) Rules, 2011 for safeguarding Consumer .....

Tags : Rules, Amendment, Consumer rights



Judgments

Vehicles purchased by company for officers’ personal use not excluded from consumer protection law(08.07.2016)

The National Consumer Disputes Redressal Commission held that vehicles purchased by a company for its directors for their personal use are not exclude.....

Tags : consumer protection, vehicles, comercial use, directors



Coal India free to exercise ‘consumer choice’ in tender(14.07.2016)

The Competition Commission of India dismissed a complaint alleging abuse of market position against Coal India Limited, holding that Coal India had ‘c.....

Tags : coal india, tender, scientific, samples, consumer, freedom to choose



Not precluded as ‘consumer’ even if outcome commercial(22.07.2016)

Unless a party approaching the consumer disputes redressal forums is a partner or a co-adventurer in a business from which dispute arises, it remains .....

Tags : consumer, protection, commercial, joint venture



Increase in floating rate of interest arbitrarily and without transparency can warrant court interference(08.06.2015)

Consumer courts can give relief if banks lending to consumers on a floating interest rate arbitrarily, without notice to the borrower and non-transpar.....

Tags : consumer, floating rate, loan



Increase in floating rate of interest arbitrarily and without transparency can warrant court interference(08.06.2015)

Consumer courts can give relief if banks lending to consumers on a floating interest rate arbitrarily, without notice to the borrower and non-transpar.....

Tags : consumer, floating rate, loan



Consumer Forum has jurisdiction to adjudicate the legitimacy of statutory dues(16.09.2019)

In present case, the reference arises out of the order passed by a two-Judge Bench of present Court, wherein they expressed doubt as to the correctnes.....

Tags : imposition, Statutory due, Consumer fora, Jurisdiction



President of District Consumer Forum does not need High Court recommendation(05.10.2015)

Appointment as President to a District Consumer Forum does not require a recommendation from the High Court, and the selection process is governed by .....

Tags : district, consumer forum, president, district judge



Notifications & Circulars

RBI releases results of Consumer Confidence and Inflation Expectations Surveys(03.02.2016)

The Reserve Bank of India released the results of its (12.02.2018)

One of the important objectives of TRAI is to create awareness and safeguard consumer interests. Towards this objective, TRAI organizes consumer outre.....

Tags : Programme, Awareness, Consumer interest



TRAI conducts "Regional Workshop on Capacity Building of Consumer Advocacy Groups" at Hyderabad, Telangana(17.12.2018)

1. One of important objectives of TRAI is to safeguard consumer interests and create consumer awareness. Towards this objective, TRAI has instituted a.....

Tags : Workshop, Capacity Building, Consumer Advocacy Groups



Landmark Consumer Protection Bill, 2019 gets Parliamentary approval(06.08.2019)

Consumer Protection Bill, 2019 would ease the overall process of consumer grievance redressal: Shri Ramvilas Paswan

The Parliament today gave.....

Tags : Consumer Protection, Bill, Parliamentary approval



Central Consumer Protection Authority established to promote, protect and enforce the rights of consumers(30.07.2020)

The Consumer Protection Act, 2019 has come into force from 20th July, 2020. As provided in section 10 of the Act, the Central Consumer Protection Auth.....

Tags : Authority, Rights, Consumers



Consumer Outreach Program by TRAI through online mode(23.11.2020)

1. Telecom Regulatory Authority of India (TRAI), through its Regional Office Bengaluru, conducted online Consumer Outreach Program on 20th Nov 2020 (F.....

Tags : Consumer, Outreach Program, Online mode



Consumer Outreach Program by TRAI through online meeting platform(10.09.2020)

1. Telecom Regulatory Authority of India (TRAI), through its Regional Office Kolkata, conducted Consumer Outreach Program via online meeting platform .....

Tags : Consumer Outreach Program, Online meeting



Several measures taken by DoCA to provide simple and speedy redressal for consumer disputes(10.12.2020)

Central Consumer Protection Authority refers Honey Adulteration matter to Food Regulator FSSAI & extends cooperation in investigation for taking class.....

Tags : Measures, Redressal, Consumer disputes



Consumer Outreach Programs by TRAI through online mode(21.12.2020)

1. Telecom Regulatory Authority of India (TRAI), through its Regional Offices conducted three Consumer Outreach Program via online mode on 17th Decemb.....

Tags : Consumer, Programs, Online mode



"TRAI conducts "Consumer Outreach Programme (COP)" on 27.04.2018 at Gurgaon, Haryana(02.05.2018)

One of important objectives of TRAI is to safeguard consumer interests and create consumer awareness. Towards this objective, TRAI organizes consumer .....

Tags : Consumer outreach, Programmes, Workshops, Consumer interests



Draft Telecom Consumers Protection (Tenth Amendment) Regulations, 2016(05.07.2016)

The Telecom Regulatory Authority released draft (24.12.2018)

The Department of Consumer Affairs, Ministry of Consumer Affairs Food and Public Distribution celebrated the National Consumer Day 2018 with the theme.....

Tags : Consumer Day, Celebration, Theme



RBI launches the March 2023 round of Consumer Confidence Survey(01.03.2023)

The Reserve Bank of India has been regularly conducting Consumer Confidence Survey (CCS). The March 2023 round of the survey is being launched. The su.....

Tags : Consumer Confidence, Survey, Launch



Reserve Bank of India Bulletin for October, 2015(15.10.2015)

The Reserve Bank of India released its Bulletin for October, 2015. The Bulletin highlights the relatively precarious state of the global economy, with.....

Tags : Rbi, bulletin, October, 2015, consumers



Electricity (Rights of Consumers) Amendment Rules, 2021(29.06.2021)

In exercise of the powers conferred by sub-section (1) read with clause (z) of sub-section (2) of section 176 of the Electricity Act, 2003 (Act 36 of .....

Tags : Rights, Consumers, Rules



TRAI releases Scheme for Registration of Consumer Organisations(30.10.2019)

Telecom Regulatory Authority of India (TRAI) today released Scheme for Registration of Consumer Organisations. One of the important objectives of TRAI.....

Tags : Scheme, Release, Registration, Consumer Organisations



Bureau of Indian Standards notifies Standard Marks(01.12.2015)

The Bureau of Indian Standards notified standard marks for various product types. The Marks, effective 1 December 2015, cover mostly consumer electron.....

Tags : Standard mark, consumer electronics, appliances, mains power



Union Consumer Affairs Minister, Shri Ram Vilas Paswan launches 'Consumer App': A one stop solution for consumer grievance redressal at the palm of every consumer across the nation(01.10.2019)

In order to fast-track consumer grievance redressal process and provide an effective forum for consumers to give their valuable suggestions to the Dep.....

Tags : Consumer App, Launch, Grievance redressal



Telecom Regulatory Authority of India launches Complaint Management System portal and app(09.01.2020)

As per TRAI Act, 1997, consumer protection is an important mandate of TRAI. TRAI has taken several initiatives, over the years to protect the interest.....

Tags : Portal, Launch, Consumer Complaints



News

Consumer Forum, Kolkata Directs VLCC to Compensate Client who Sustained Burn Injuries(20.01.2020)

District Consumer Disputes Redressal Commission, Kolkata has directed beauty clinic Vandana Luthra Curls and Curves to compensate a client who sustain.....

Tags : Kolkata District Consumer Disputes Redressal Commission, Vandana Luthra Curls and Curves



NCDRC: Consumer Forums Do Not Have Jurisdiction Over Educational Institutions(23.01.2020)

National Consumer Disputes Redressal Commission has answered a reference holding that 'educational institutions' do not impart 'services' and hence th.....

Tags : National Consumer Disputes Redressal Commission, Jurisdiction Over Educational Institutions



SC Sets Aside NCDRC Findings of Unfair Trade Practice Against Star TV and Bharti Airtel(24.01.2020)

Supreme Court has set aside the order of National Consumer Dispute Redressal Commission (NCDRC) which directed Star TV and Bharti Airtel to jointly pa.....

Tags : Supreme Court, National Consumer Dispute Redressal Commission , StarTV and Bharti Airtel



Chandigarh Consumer Forum Penalizes Big Bazaar Rs. 5 Lakhs for Charging for Carry Bag(27.01.2020)

Chandigarh Consumer Forum has imposed a cost of Rs 5 lakhs on Big Bazaar, to be deposited in the Poor Patient Welfare Fund of Postgraduate Institute o.....

Tags : Chandigarh Consumer Forum, Big Bazaar



NCDRC Directs Builder to Compensate Homebuyers for Delay in Refund of Maintenance Deposit(14.02.2022)

National Consumer Disputes Redressal Commission has ordered a refund of the refundable maintenance along with delay compensation at 6% for the Flat Ow.....

Tags : National Consumer Disputes Redressal Commission, Refund of Maintenance Deposit



CCPA Directs to Stop Misleading Advertisements Imposing Penalty(14.02.2022)

Central Consumer Protection Authority (CCPA) has passed two orders against GlaxoSmithKline Asia and Naaptol Online Shopping and directed them to immed.....

Tags : Central Consumer Protection Authority, Misleading Advertisements



NCDRC Imposes Penalty on Jaypee Group(10.05.2016)

National Consumer Disputes Redressal Commission (NCDRC) has ordered Jaypee Group to pay 12% annual penalty to home buyers in Kalypso Court project in.....

Tags : National Consumer Disputes Redressal Commission, Jaypee Group



NCDRC Imposes Fine of Rs 64 Lakh on Delhi Hospital, Doctors for Negligence(16.05.2016)

National Consumer Disputes Redressal Commission (NCDRC) has imposed fine of Rs 64 lakh on a Delhi-based private hospital and three of its doctors for.....

Tags : National Consumer Disputes Redressal Commission, Hospital, Doctors



NCRDC: Exclusion of Song from Movie Which Was Included in Trailer Amounts to Unfair Trade Practice(20.02.2020)

National Consumer Disputes Redressal Commission has held that inclusion of a song in the promo of the movie when it is not a part of the movie deceive.....

Tags : National Consumer Disputes Redressal Commission, Exclusion of Song from Movie



CESTAT Directs Central Excise Dept. to Reconsider Refund of Cenvat Credit to Tata Consumer Products(14.03.2022)

Customs, Excise and Service Tax Appellate Tribunal (CESTAT), Bangalore has directed the Central Excise Department to reconsider the refund of cenvat c.....

Tags : Customs, Excise and Service Tax Appellate Tribunal, Refund of Cenvat Credit , Tata Consumer Products



CCPA Slaps Fine on Paytm Mall and Snapdeal for Selling Substandard Pressure Cookers on Platforms(28.03.2022)

Central Consumer Protection Authority (CCPA) has slapped a fine of Rs. 1 lakh each on Paytm Mall and Snapdeal for sale of substandard pressure cooker.....

Tags : Central Consumer Protection Authority, Paytm Mall and Snapdeal



SC Upholds Quashing of Consumer Panel Member’s Appointment(20.09.2018)

Supreme Court has upheld a Himachal Pradesh High Court decision of quashing the appointment of a woman member in the Himachal Pradesh State Consumer D.....

Tags : Supreme Court, Consumer Disputes Redressal Commission



Central Government Notifies Date for Provisions of Consumer Protection Act to Come Into Force(17.07.2020)

Central Government has issued a notification stating that most of the provisions of the Consumer Protection Act, 2019 shall come into force on 20th Ju.....

Tags : Central Government, Consumer Protection Act, 2019



Central Government Establishes Central Consumer Protection Authority(24.07.2020)

Central Government has established the Central Consumer Protection Authority with its headquarter at New Delhi, with effect from 24th July 2020.

Tags : Central Government, Central Consumer Protection Authority



Central Government Notifies Consumer Protection (E-Commerce) Rules, 2020(24.07.2020)

Central Government has notified Consumer Protection (E-Commerce) Rules, 2020 to prevent unfair trade practices in e-commerce, direct selling and also .....

Tags : Central Government, Consumer Protection (E-Commerce) Rules, 2020



SC: Landowner Can Seek Compensation from Builder under Consumer Protection Act(25.07.2016)

SC has held that a landowner who signs a Memorandum of Understanding (MoU) with a builder to develop apartments on his land is a consumer and can dema.....

Tags : SC, Landowner, Builder, Consumer Protection Act



Delhi Consumer Commission Imposes Fine of Rs. 25 Lakh for Medical Negligence on Hospital and Doctors(29.09.2016)

Delhi Consumer Commission has directed a private hospital and two orthopaedics to pay Rs. 25 lakh as compensation to a patient who had suffered 40 per.....

Tags : Delhi Consumer Commission, Medical Negligence



SC: Healthcare Services Covered Under Consumer Protection law(02.05.2022)

Supreme Court has said that doctors and healthcare services are not barred from the ambit of the Consumer Protection Act of 2019 and termed the concer.....

Tags : Supreme Court , healthcare services , Consumer Protection Act of 2019 , Public Interest Litigation



SC Asks NCDRC President to Look into Grievance of Adjournments in Consumer Complaints(17.08.2020)

Supreme Court has requested the President of National Consumer Disputes Redressal Commission to look into grievance that it is granting long adjournme.....

Tags : Supreme Court, Adjournments in Consumer Complaints



NCDRC Allows Advocates to Appear Physically if All Parties to the Matter Consent(02.09.2020)

National Consumer Disputes Redressal Commission (NCDRC) has allowed advocates to appear for physical hearing of cases if all the parties to the matter.....

Tags : National Consumer Dispute Redressal Committee, Physical Hearing



NCDRC: Pecuniary Jurisdiction to be Determined by Value Of Goods/ Services 'Paid'(07.09.2020)

National Consumer Disputes Redressal Commission (NCDRC) has held that for determining the pecuniary jurisdiction of Consumer fora, the value of the go.....

Tags : National Consumer Disputes Redressal Commission, Pecuniary Jurisdiction



NCDRC: Pecuniary Jurisdiction to be Determined by Value Of Goods/ Services 'Paid'(07.09.2020)

National Consumer Disputes Redressal Commission (NCDRC) has held that for determining the pecuniary jurisdiction of Consumer fora, the value of the go.....

Tags : National Consumer Disputes Redressal Commission, Pecuniary Jurisdiction



NCDRC: Pecuniary Jurisdiction to be Determined by Value Of Goods/ Services 'Paid'(07.09.2020)

National Consumer Disputes Redressal Commission (NCDRC) has held that for determining the pecuniary jurisdiction of Consumer fora, the value of the go.....

Tags : National Consumer Disputes Redressal Commission, Pecuniary Jurisdiction



NCDRC: Pecuniary Jurisdiction to be Determined by Value Of Goods/ Services 'Paid'(07.09.2020)

National Consumer Disputes Redressal Commission (NCDRC) has held that for determining the pecuniary jurisdiction of Consumer fora, the value of the go.....

Tags : National Consumer Disputes Redressal Commission, Pecuniary Jurisdiction



SC Directs NCDRC to Expeditiously Pronounce Judgment in a Case Which It 'Reserved For Judgment'(31.07.2020)

Supreme Court has directed the National Consumer Disputes Redressal Commission to expeditiously pronounce judgment in a case which it had 'reserved fo.....

Tags : Supreme Court, National Consumer Disputes Redressal Commission



Consumer Forum Orders 3 Months Jail Term to Chennai Based Builder(02.11.2016)

Northern Chennai District Consumer Disputes Redressal Forum has ordered three months imprisonment for a city-based realtor, in a case in which Chennai.....

Tags : Chennai District Consumer Disputes Redressal Forum, builder



NCDRC: Riding High-End Motorcycle Without Orientation May be Negligence(12.10.2020)

National Consumer Disputes Redressal Commission (NCDRC) has held that an intentional self-injury cannot be inferred in a case where a person rides a h.....

Tags : National Consumer Disputes Redressal Commission, Riding High-End Motorcycle



Centre Authorises States to Notify Orders Under Essential Commodities Act Without Its Concurrence(08.04.2020)

Union Ministry of Consumer Affairs has authorized the States/ Union Territories to notify orders under the Essential Commodities Act, 1955, by relaxin.....

Tags : Union Ministry of Consumer Affairs, Orders Under Essential Commodities



National Consumer Disputes Redressal Commission Closes Till May 4(17.04.2020)

National Consumer Disputes Redressal Commission (NCDRC) has decided to remain closed until 4th May, 2020 in light of the extension of the national loc.....

Tags : National Consumer Disputes Redressal Commission, Closes Functioning



NCRDRC Directs Big Bazaar to Discontinue Practice of Imposing Additional Cost of Carry Bags(28.12.2020)

National Consumer Disputes Redressal Commission (NCDRC) has directed Big Bazaar to discontinue its unfair trade practice of arbitrarily imposing addit.....

Tags : National Consumer Disputes Redressal Commission, Big Bazaar



Consumer Complaints by Subsequent Transferee of Flats Not Always Barred: SC(28.11.2018)

Supreme Court has held that consumer complaints by subsequent transferee of flats are not always barred and clarified that decision in Haryana Urban D.....

Tags : Supreme Court, Consumer Complaint, Subsequent Transferee of Flats



SC: RERA Does Not Bar Consumer Fora from Entertaining Complaints by Allottee(07.12.2020)

Supreme Court has reiterated that Section 79 of the Real Estate (Regulation and Development) Act, 2016 does not bar the Consumer fora from entertainin.....

Tags : Supreme Court, Consumer Fora, RERA Complaints



CCPA: Hotels/Restaurants Can't Add Service Charge Automatically or by Default in Bill(05.07.2022)

Central Consumer Protection Authority (CCPA) has issued an order barring Hotels and restaurants from levying service charges automatically or by defau.....

Tags : Central Consumer Protection Authority, Service Charge, Default



Kar. Consumer Forum Orders BYJU's to Refund Fees to Student Over Failure to Provide Proper App(11.07.2022)

Karnataka District consumer forum has directed BYJU to refund fees of a student who alleged that the Ed-tech company did not provide him with a proper.....

Tags : Karnataka District Consumer Forum, BYJU, Refund



Supreme Court Directs Centre to Frame Model Rules For Consumer Courts(22.11.2016)

Supreme Court, while emphasizing that “a systemic overhaul of entire infrastructure is necessary if Consumer Protection Act, 1986, is not to become a .....

Tags : Supreme Court, Consumer Protection Act, 1986, model rules



Chandigarh SCDRC: Misleading Ads About Weight Loss Programmes an Act of Unfair Trade Practice(22.08.2022)

Chandigarh State Consumer Disputes Redressal Commission (SCDRC) has held that act of giving false assurances by way of misleading advertisements and a.....

Tags : SCDRC, Misleading Advertisement, Consumers



SC: Consumer Complaint Against Bank Maintainable Over Dispute on Encashment of FD(23.08.2022)

Supreme Court has held that consumer complaint in a dispute regarding premature encashment of Joint Fixed Deposit by bank in contravention of terms an.....

Tags : Supreme Court, Consumer Complaint, Bank



SC: A Trust Cannot Be a Complainant Before Consumer Forum(09.03.2017)

Supreme Court has observed that a Trust cannot file a consumer dispute under provisions of Consumer Protection Act.

Tags : Supreme Court, Consumer Protection Act



Madras HC: Consumer Forums Can Set Aside Their Own Ex parte Orders(21.12.2016)

Madras High Court has ruled that every proceeding before Consumer Disputes Redressal Forums is deemed to be a judicial proceeding and, therefore, they.....

Tags : Madras High Court, ex parte orders, Consumer Forums



NCDRC: Malarial Death by Mosquito Bite An Accident, Insurer Labile to Pay Up(02.01.2017)

National Consumer Disputes Redressal Commission (NCDRC) has held that a malaria death caused by mosquito bite is an accident, and directed insurer to .....

Tags : National Consumer Disputes Redressal Commission, Malarial Death



SC: Consumer Complaint by Allottee Against Builder Not Barred by RERA Act(03.11.2020)

Supreme Court has held that a complaint before Consumer Fora by allottees against builders is not barred by the Real Estate (Regulation and Developmen.....

Tags : Supreme Court, Consumer Complaint by Allottee Against Builder



P&H HC: Electricity Consumer Liable to Pay Surcharge if Consumption in Excess of Sanctioned Load(18.07.2022)

Punjab and Haryana High Court has held that in case of electricity consumption beyond the sanction load, the electricity consumer is liable to pay pen.....

Tags : Punjab and Haryana High Court, Electricity Consumer, Demand Surcharge



District Consumer Redressal Forum, Bengaluru Directs Coaching Institute to Refund Fees(16.02.2021)

District Consumer Redressal Forum, Bengaluru has directed a coaching institute to refund the fee collected from a father whose daughter failed in the .....

Tags : District Consumer Redressal Forum, Coaching Institute



DCDRC: E-Commerce Portal Liable if Seller Does Not Mention Country of Origin of Product(03.10.2022)

District Consumer Disputes Redressal Commission (DCDRC), Hyderabad while holding an e-commerce platform liable for vendor not displaying country of or.....

Tags : District Consumer Disputes Redressal Commission, Country of Origin, E-Commerce Platform



SC to States: Start Appointment Process for Consumer Commissions 6 Months Before Vacancies Arise(27.07.2022)

Supreme Court has held that Rule 6(4) of the Consumer Protection Rules 2020 require that the process of appointments shall be initiated by the state g.....

Tags : Supreme Court, Consumer Protection Rules, Vacancies



Consumer Court, Thrissur Orders Manufacturer and Endorser of Hair Cream to Pay Compensation(05.01.2021)

District Consumer Redressal Forum, Thrissur, ordered the manufacturers of 'Dhathri Hair Cream' and film actor Anoop Menon, the celebrity who endorsed .....

Tags : Consumer Court, Hair Cream Manufacturers



NCDRC: Bank Liable for Fraudulent Online Transaction if Account Holder's Fault Not Proved(11.01.2021)

National Consumer Disputes Redressal Commission (NCDRC) has held that in case of fraudulent transactions leading to withdraw of money from a person's .....

Tags : National Consumer Disputes Redressal Commission, Fraudulent Online Banking Transaction



Delhi HC Issues Directions for Expeditious Disposal of Cases in Consumer Forums(10.11.2022)

Delhi High Court while taking notice of large pendency and lack of a uniform method for prioritization of cases in the district consumer forums has is.....

Tags : Delhi High Court, Consumer Forums, Disposal



Supreme Court: Courts Should Take 'Pragmatic View' of Rights of Consumers(10.04.2017)

Supreme Court has said that it is necessary for Courts to take a "pragmatic view" of rights of consumers in disputes concerning them since customers a.....

Tags : Supreme Court, Consumers



RERA Doesn’t Bar Homebuyers Complaint Under Consumer Protection Act Against Builder: NCDRC(18.04.2019)

National Consumer Disputes Redressal Commission (NCDRC) has held that Real Estate (Regulation and Development) Act, 2016 (RERA) does not bar filing of.....

Tags : NCDR, Homebuyers, Consumer Protection Act, RERA



Consumer Forum, Hyderabad: Supermarket Charging Cost for Carry Bags an 'Unfair Trade Practice'(22.02.2021)

District Consumer Disputes Redressal Commission, Hyderabad has directed 'More Megastore' to discontinue its unfair trade practice of arbitrarily impos.....

Tags : District Consumer Disputes Redressal Commission, Carry Bags



NCRDRC: Consumer Protection Act Not Applicable to Educational Institutions(25.02.2021)

National Consumer Disputes Redressal Commission (NCDRC) has reiterated that the Consumer Protection Act, 1986, does not apply to Educational Instituti.....

Tags : National Consumer Disputes Redressal Commission, Educational Institutions



SC: Writ Petition Not Maintainable Against Orders Passed by State Consumer Commission(16.03.2021)

Supreme Court has opined that a writ petition under Article 226 of the Constitution of India, 1949 challenging judgments and orders passed by the Stat.....

Tags : Supreme Court, Orders Passed by State Consumer Commission



SC: All Consumer Complaints Should be Heard as Per Pecuniary Jurisdiction Under CPA 1986(16.03.2021)

Supreme Court has held that consumer complaints filed before the coming into effect of the Consumer Protection Act 2019 (CPA 2019) should continue in .....

Tags : Supreme Court, Consumer Complaints Under CPA 2019



NCDRC: Provisions for Jurisdiction of Consumer Commissions Not Retrospective in Operation(22.03.2021)

National Consumer Disputes Redressal Commission has held that provisions regarding Jurisdiction of District, State and National Commission under Secti.....

Tags : National Consumer Disputes Redressal Commission, Jurisdiction of Consumer Commissions



CDRC: Institute Conducting Physical Classes Can't Force Online Classes on Students(06.02.2023)

Delhi Consumer Dispute Redressal Commission while directing medical coaching institution to refund the entire advance fees paid by a student has held .....

Tags : Consumer Dispute Redressal Commission, Online Classes, Fees, Refund



NCDRC Orders Unitech to Pay compensation for Delivery Delay(30.01.2017)

National Consumer Disputes Redressal Commission (NCDRC) has directed Unitech Hi-Tech Developers to pay over Rs 3 crore to a couple for failing to give.....

Tags : National Consumer Disputes Redressal Commission, Unitech Hi-Tech Developers



NCDRC: No VAT on Discounted Items(03.02.2017)

National Consumer Disputes Redressal Commission (NCDRC) has held that shops selling goods at 40% discount cannot charge VAT or any other duty on disco.....

Tags : National Consumer Disputes Redressal Commission, VAT, discount



J&K&L HC: State Consumer Commission Not Empowered to Exercise Powers of Review(19.12.2022)

Jammu and Kashmir and Ladakh High Court has held that State Consumer Commissions and District Consumer Forums are not empowered to exercise powers of .....

Tags : Jammu and Kashmir and Ladakh High Court, State Consumer Commissions, Review



NCDRC: Doctors Not Liable for Negligence as Long as They Follow Acceptable Practices(28.12.2022)

National Consumer Dispute Redressal Commission (NCDRC) has held that as long as doctor follows practice acceptable to the medical profession of that d.....

Tags : National Consumer Dispute Redressal Commission, Doctors, Negligence



NCDRC Sentences Directors of Parsvnath Developers to Imprisonment for Failure to Refund Money(08.02.2021)

National Consumer Disputes Redressal Commission has sentenced the Managing Director and directors of Parsvnath Developers to three years in prison for.....

Tags : National Consumer Disputes Redressal Commission, Parsvnath Developers



SC: Consumer Fora has No Power to Accept Written Statement Beyond Period of 45 Days(12.02.2021)

Supreme Court has reiterated that consumer fora has no jurisdiction and/or power to accept the written statement beyond the period of 45 days.

Tags : SC, Consumer Fora



NCDRC: Only Registered Home Buyers' Body Can File Complaint Against Builders(08.05.2017)

National Consumer Disputes Redressal Commission (NCDRC) has clarified that only registered Residents' Welfare Associations (RWAs), consumer organisati.....

Tags : National Consumer Disputes Redressal Commission, Real Estate



Delhi State Commission for Consumer Disputes Orders Rs 3 Lakh Compensation For Baggage Loss(27.03.2017)

Delhi State Commission for Consumer Disputes has said that no amount of monetary compensation can pay for harassment and agony a flyer goes through du.....

Tags : Delhi State Commission for Consumer Disputes, Baggage Loss



NCDRC Suspends Functioning on Account of Health Ministry’s SOP on Covid-19(19.04.2021)

National Consumer Disputes Redressal Commission has suspended sitting of the National Commission with effect from 19th April, 2021 till 30th April, 20.....

Tags : National Consumer Disputes Redressal Commission, Suspension of Functioning



SC: Rejection Of Consumer Complaints On Technical Grounds Defeats The Purpose Of Granting Justice(14.05.2019)

Supreme Court has observed that dismissal of consumer complaints on mere technical grounds, add to the burden of litigation and defeat the purpose of .....

Tags : SC, Consumer



Madras High Court Seeks Report on Filling of Posts in District-Level Consumer Forums(19.08.2015)

Madras High Court has sought report from Secretary, Department of Cooperation, Food and Consumer Protection regarding steps taken by him to fill vacan.....

Tags : Madras High Court,Consumer Dispute Forums



Kurnool Consumer Court Orders 4.5 lakh Compensation to Patient for Kidney Removal Without Consent(29.06.2017)

Karnool District Consumer Forum has ordered Indian Medical Association based in Hyderabad, to pay Rs 4.5 lakh as compensation and medical expenses to .....

Tags : Karnool District Consumer Forum, Indian Medical Association



Consumer Forum Compensates 3 Commuters for Delay of Train(09.04.2021)

District Consumer Disputes Redressal Forum, Thrissur has allowed three railway commuters compensation after their train from Wadakkanchery to Payyanur.....

Tags : District Consumer Disputes Redressal Forum, Delay of Train



SC Upholds Bom HC Order Quashing Rules Prescribing Eligiblity for Consumer Commission Appointments(03.03.2023)

Supreme Court while upholding Bombay High Court decision to quash provisions of Consumer Protection Rules 2020 prescribing eligibility for Consumer Co.....

Tags : Supreme Court, Consumer Commission, Appointment, Consumer Protection Rules



SCDRC Directs Bank to Pay 1L Compensation For Failure to Inform Loan Applicant of Rejection(02.05.2017)

State Consumer Disputes Redressal Commission, Maharashtra has held that failure to inform an applicant about rejection of his loan application constit.....

Tags : State Consumer Disputes Redressal Commission, Loan, Bank



CONSUMER - Consumer Forums have Jurisdiction to Dismiss Complaints In Limine: SC(08.03.2019)

Supreme Court has observed that consumer forums have the jurisdiction to dismiss the complaint in limine and decline its admission without notice to t.....

Tags : Supreme Court, Consumer Forum, Dismissal of complaint



Kerala Consumer Forum: 3D Glasses Necessary to Watch Movie to be Made Available Free of Cost(20.04.2021)

Kerala State Consumer Disputes Redressal Commission has ruled that 3D glasses necessary for watching 3D movies in theatres should be made available fr.....

Tags : Kerala State Consumer Disputes Redressal Commission, 3D Glasses



SC to Centre/State: Amend CP Rules on Appointment Process of Commission Members(15.03.2023)

Supreme Court has directed Centre & States to comply with direction in Secretary, Ministry of Consumer Affairs v. Dr. Mahindra Bhaskar Limaye (MANU/SC.....

Tags : Supreme Court, Consumer Protection Rules, Amendment, Appointment Process



Supreme Court Stays NCDRC's 12% Interest Penalty on Unitech(21.08.2015)

Supreme Court has stayed order of National Consumers' Disputes Redressal Commission (NCDRC) imposing a penalty on real estate developer Unitech Ltd. f.....

Tags : Supreme Court ,National Consumers' Disputes Redressal Commission



MP HC Revokes Order Restraining MPERC from Revising Power Tariff for Different Consumers(18.06.2021)

Madhya Pradesh High Court has revoked its order restraining Madhya Pradesh Electricity Regulatory Commission (MPERC) from revising the power tariff fo.....

Tags : Madhya Pradesh High Court, Revising Power Tariff for Different Consumers



SC: Consumer Commission Can’t Decide High Disputed Facts or Case Involving Criminal/Tortious Acts(29.03.2023)

Supreme Court has held that proceedings before Consumer Commission being summary in nature, complaints involving highly disputed questions of facts or.....

Tags : Supreme Court, Consumer Commission, Disputed Facts



NCDRC: Builder-Buyer Agreements Often Favours Builders’ Interest(15.06.2017)

National Consumer Disputes Redressal Commission (NCDRC), while terming some builder- buyer agreements as ‘unconscionable contracts’, has observed that.....

Tags : National Consumer Disputes Redressal Commission, Real Estate



Top Consumer Forum Directs ICICI Prudential to Pay Over Rs. 5 Lakh to Consumer(19.06.2019)

Top consumer forum National Consumer Disputes Redressal Commission while upholding order of District Forum and State Commission has directed ICICI Pru.....

Tags : ICICI Prudential, Consumer



NCDRC: Presence of Arbitration Clause in Agreement Doesn’t Bar Jurisdiction of Consumer Forum(05.05.2023)

National Consumer Dispute Redressal Commission (NCDRC) has held that consumer court retains the power to handle complaints, even if there is an arbitr.....

Tags : National Consumer Dispute Redressal Commission, Arbitration Clause, Consumer



NCDRC: Law of Limitation Gives No Extra Time to Govt Bodies(19.07.2017)

National Consumer Disputes Redressal Commission has held that law of limitation does not permit any extra time for government functionaries that must .....

Tags : National Consumer Disputes Redressal Commission



Central Government Proposes Amendments to Consumer Protection (E-Commerce) Rules, 2020(23.06.2021)

Central Government has proposed amendments to the Consumer Protection (E-Commerce) Rules, 2020. The new draft proposes a host of changes such as: (i) .....

Tags : Central Government, Consumer Protection (E-Commerce) Rules, 2020



Delhi State Commission Consumer Court Grants Rs. 25L to Woman as Compensation for Medical Negligence(06.06.2019)

Delhi State Commission Consumer Court has granted Rs. 25 lakh damage to a woman who became a victim of medical negligence and lost her baby after a ho.....

Tags : Delhi State Consumer Commission, Medical Negligence



Delhi HC to Hotels/Restaurants: Don’t Mislead Consumers on Service Charge Using Interim Stay(12.04.2023)

Delhi High Court has clarified that the interim order shall not be shown in the display board or menu card in a manner to mislead the consumer that th.....

Tags : Delhi High Court, Service Charge, Consumer



SC: Consumer Disputes Can be Raised for Goods/Services Not Connected to Profit Generation(18.04.2023)

Supreme Court while observing that commercial enterprises are not excluded from definition of ‘Consumer’ under Consumer Protection Act, has held that .....

Tags : Supreme Court, Consumer Disputes, Commercial Enterprises, Profit Generation



NCDRC Orders Testing of 13 Samples of Maggie Noodles(16.10.2015)

National Consumer Dispute Redressal Commission (NCDRC) has ordered 13 samples of Nestle India’s Maggi instant noodles to be sent to a government-run .....

Tags : National Consumer Dispute Redressal Commission, Maggie Noodles



Rajya Sabha Passes Consumer Protection Bill, 2019(07.08.2019)

Rajya Sabha has passed the Consumer Protection Bill, 2019. The Bill seeks to establish authorities for timely and effective administration and settlem.....

Tags : Rajya Sabha, Consumer Protection Bill, 2019



SC To NCDRC: Formulate Plan For Speedy Disposal, Use of ADR by Consumer Fora(07.09.2017)

Supreme Court has issued directions to ensure speedy resolution of disputes and utilization of alternate dispute resolution mechanisms by the consumer.....

Tags : Supreme Court, National Consumer Disputes Redressal Commission



Shoppers Stop Summoned by District Consumer Forum(13.08.2019)

District Consumer Dispute Redressal Forum, Delhi has summoned Department store, Shoppers Stop over a complaint filed against it for charging a custome.....

Tags : District Consumer Forum, Shoppers Stop



Delhi State Consumer Commission Orders Unitech to Pay Rs 33 Lakhs(20.08.2019)

Delhi State Consumer Commission has noted that homebuyers cannot be expected to wait indefinitely for the possession of flats and directed real estate.....

Tags : Delhi State Consumer Commission, Unitech



SC: Definition of ‘Consumer’ Includes ‘Consumers’(17.05.2023)

Supreme Court while referring to Brigade Enterprises Ltd. v. Anil Kumar (MANU/SC/1285/2021) has held that upon a conjoint reading of Section 2(1)(b)(i.....

Tags : Supreme Court, Consumers, Consumer Protection Act



Supreme Court Stays Consumer Court Order Penalising Lufthansa(07.09.2015)

Supreme Court has stayed a Consumer Court order which had penalized German airline Lufthansa on a business class passenger’s complaint that they misle.....

Tags : Supreme Court,Consumer Court



SC: Objection Regarding Pecuniary Jurisdiction of Consumer Forums Should be Raised Beforehand(22.07.2019)

Supreme Court has noted that State Commission having already decided the matter on merits such a technical objection as regards pecuniary jurisdiction.....

Tags : SC, Consumer



Ministry of Consumer Affairs Issues Draft Rules for Regulation of Direct Selling Companies(05.07.2021)

Ministry of Consumer Affairs has issued draft rules for mandatory registration of direct selling companies such as Amway, Oriflame, Tupperware and sim.....

Tags : Ministry of Consumer Affairs, Direct Selling Companies



MSCDRC: Higher, But Not Abnormal, Pathology Report No Ground For Denying Insurance Claim(10.10.2017)

Maharashtra State Consumer Dispute Redressal Commission has ruled that if some results of the blood pathology are higher but not abnormal or show noth.....

Tags : Maharashtra State Consumer Dispute Redressal Commission



Consumer Forum: Incidents Like Farmers’ Protest On Rail Tracks Not Sudden(12.10.2017)

Delhi Consumer Forum has held that incidents like farmers’ protest do not happen all of a sudden and Railways might have prior intimation of such prot.....

Tags : Delhi Consumer Forum, Farmers’ Protest



SC: Consumer Complaint Against Common Carrier Not Maintainable Without Serving Prior Notice(20.08.2021)

Supreme Court has observed that a consumer complaint against a common carrier is not maintainable if prior notice under Section 6 of Carriers Act, 186.....

Tags : Supreme Court, Consumer Complaint Against Common Carrier



Consumer Court, Bengaluru: Matrimonial Portal Can Only Facilitate and Not Guarantee Marriage(23.08.2021)

Consumer Court, Bengaluru, while dismissing a complaint filed by a 35-year-old man against an online matrimonial service provider, said that a matrimo.....

Tags : Consumer Court, Matrimonial Portal



NCDRC Orders Spicejet To Pay Rs. 60,000 For Losing Passenger's Luggage(04.01.2016)

National Consumer Disputes Redressal Commission (NCDRC) has asked SpiceJet airline to pay compensation and penalty of Rs. 60,000 to a Tripura resident.....

Tags : National Consumer Disputes Redressal Commission , SpiceJet airline



Consumer Courts Not Meant For Enriching Consumers: Delhi State Commission(05.12.2017)

Delhi State Consumer Commission had held that Consumer Courts are not meant for enriching the consumers.

Tags : Consumer Courts, Delhi State Commission



SC Put Stay on Class Suit Proceedings Against Nestle(17.12.2015)

SC has stayed class suit proceedings initiated against Nestle India by Centre before National Consumer Disputes Redressal Commission (NCDRC) over Magg.....

Tags : SC , National Consumer Disputes Redressal Commission, Maggi



Apex Court: Consumer Forum has Jurisdiction Over Disputes on Validity of Statutory Dues(17.09.2019)

Apex Court has ruled that Consumer forum has jurisdiction to decide disputes concerning the validity of the imposition of a statutory due arising out .....

Tags : Apex Court, Consumer Forum



Supreme Court: Beneficiaries of Insurance Policy are 'Consumers'(07.02.2020)

Supreme Court has observed that the beneficiaries of the policy taken out by the Insured are also consumers under the Consumer Protection Act, 1986 ev.....

Tags : Supreme Court, Consumers



NCDRC: No Cure/ No Success Is Not Negligence; Sets Aside Rs 15L Liability On Doctor(19.12.2017)

National Consumer Disputes Redressal Commission (NCDRC), while stating that no cure/ no success is not negligence and fastening the liability on the t.....

Tags : National Consumer Disputes Redressal Commission



SC Clarifies Filling Up Vacancies in State Consumer Commissions as per Directions(22.10.2021)

Supreme Court has clarified that the process of filing up vacancies in the State Consumer Commissions as per directions issued by it on 11th August 20.....

Tags : Supreme Court, Vacancies in State Consumer Commissions



Bom. HC Quashes Rule 6(1) of the Consumer Protection Rules, 2020(23.10.2023)

Bombay High Court while quashing Rule 6(1) of the Consumer Protection Rules, 2020, has observed that rule was diluting the involvement of the judiciar.....

Tags : Bombay High Court, Consumer Protection Rules, Separation of Powers



NCDRC Orders Post Offices To Pay Rs 25K To 2 Law Graduates Who Missed Chance At DJSE(26.10.2017)

NCDRC has held the Post Master General in Chandigarh & Lodhi Road in New Delhi guilty of deficiency in service for failing to deliver the application .....

Tags : National Consumer Disputes Redressal Forum, Delhi Judicial Service Examination



SC Says Vehicle Overloading Cant be Sole Ground to Deny Insurance(11.01.2016)

SC has ruled that overloading of vehicle cannot be sole ground for insurance company to reject claims for damages caused to vehicle in a road accident.....

Tags : SC , National Consumer Disputes Redressal Commission, overloading of vehicle



SC:Purchaser of Goods for Commercial Purpose is Consumer if he Uses it Himself for Earning Livelihood(14.10.2019)

Supreme Court has clarified that if the commercial use of goods is by the purchaser himself for the purpose of earning his livelihood by means of self.....

Tags : SC, Consumer



NCDRC to Builder: Pay Rs 20k/Month Penalty for Delay in Project(25.01.2016)

National Consumer Disputes Redressal Commission (NCDRC) has ordered Parsvnath Developers to pay a monthly penalty to buyers for delay in handing over .....

Tags : National Consumer D, isputes Redressal Commission , Parsvnath Developers



SC Directs States to Fill Up Consumer Commission Vacancies by End of January 2022(08.12.2021)

Supreme Court has issued a slew of directions in the suo-motu case to deal with the vacancies in Consumer Commissions across the country.

Tags : Supreme Court, Consumer Commission Vacancies



SC: Captive Consumers/Captive Users Are Not Liable to Pay Additional Surcharge(13.12.2021)

Supreme Court has observed that captive consumers/captive users are not liable to pay the additional surcharge leviable under Section 42(4) of the Ele.....

Tags : Supreme Court, Captive Consumers/Captive Users



Arbitration Clause Won’t Curtail Consumer Rights: Supreme Court(05.03.2018)

Supreme Court has affirmed a ruling that arbitration agreements cannot curtail the jurisdiction of the consumer forum.

Tags : Supreme Court, Consumer Rights



Arbitration Clause Cannot Circumscribe the Jurisdiction of a Consumer Fora: Supreme Court(12.03.2018)

Supreme Court has upheld the National Consumer Dispute Redressal Commission (NCDRC) order that held that arbitration clause in the agreements cannot c.....

Tags : Supreme Court, Consumer Rights



NCDRC: Builder Can't Levy Maintenance Charge on Flat Purchasers Without Occupancy Certificate(27.01.2022)

National Consumer Disputes Redressal Commission (NCDRC) has held that in the absence of obtaining an occupancy certificate, maintenance on the project.....

Tags : National Consumer Disputes Redressal Commission, Maintenance Charge on Flat Purchasers



NCDRC: Unitech Guilty of Over 10-Yr Delay in Giving Possession of Flat(31.08.2018)

National Consumer Disputes Redressal Commission, has held Unitech Ltd guilty of deficiency in service for over 10-year delay in handing over possessio.....

Tags : Consumer Dispute, Unitech



Supreme Court: Apple Not Responsible to Trace Stolen Iphone Through Unique Identity Number(21.02.2024)

Supreme Court while observing Odisha State Consumer Commission’s order as unwarrented, has obliterated the order passed by the Commission.

Tags : Supreme Court, Odisha State Consumer Commission



Cal. HC: Jurisdiction Can’t Be Assumed By Consumer Forum When Arbitration Prescribed By Special Law(23.02.2024)

Calcutta High Court has held that Court under Section 11(6) of Arbitration and Conciliation Act is not merely obligated to appoint an arbitrator but c.....

Tags : Calcutta High Court, Jurisdiction, Consumer Forum, Adjudication of Disputes



SC: Commercial Transactions Not Within the Purview of Consumer Protection Act, 1986(08.04.2024)

Supreme Court has held that commercial disputes cannot be decided in summary proceedings under the Consumer Protection Act, 1986 but the appropriate r.....

Tags : Supreme Court, Consumer Protection Act, 1986, Commercial Disputes



Supreme Court Explains State Consumer Commission Cannot Set Aside Ex-Parte Order(24.10.2019)

Supreme Court has explained that District Consumer Forums and the State Commissions have no power to set aside ex-parte order thereby reiterating the .....

Tags : Supreme Court, State Consumer Commission



SC: Consumer Commission Should Issue Bailable Warrant Only If Party Is Not Represented(30.11.2021)

Supreme Court has observed that the Consumer Commission should issue a bailable warrant for the appearance of a party only as a last resort. The issua.....

Tags : Supreme Court, Consumer Commission



Delhi HC: Anti-Profiteering Provisions Under CGST Act Upheld Since They Promote Consumer Welfare(30.01.2024)

Delhi HC while upholding the provisions concerning anti-profiteering measure & establishment of National Anti-Profiteering Authority under the Central.....

Tags : Delhi High Court, Anti-Profiteering Provisions, Consumer Welfare, National Anti-Profiteering Authority



Consumer Redressal Forum Imposes Fine on Hotel for Charging a Customer Over and Above MRP(04.02.2016)

Thane District Consumer Redressal Forum has held that charging a customer over and above the Maximum Retail Price (MRP) amounts to deficiency in servi.....

Tags : Consumer Redressal Forum , MRP



SC: Associations That Are Formed Due to Mandate of Law Cannot File Consumer Complaint(17.02.2020)

Supreme Court has observed that ‘voluntary consumer association' appearing in Section 12(1)(b) of the Consumer Protection Act, 1986 is a body formed .....

Tags : Supreme Court, Voluntary Consumer Association



NCDRC Benches to Conduct Only Physical Hearings from Feb 21 Onwards(16.02.2022)

National Consumer Disputes Redressal Commission (NCDRC) has resolved that all its Benches shall conduct only physical hearings from February 21, 2022 .....

Tags : National Consumer Disputes Redressal Commission, Physical Hearings



Consumer Forum Orders Hospital to Pay Rs. 7 Lakh For Wrongly Transplanting Pacemaker(22.06.2016)

A consumer forum has directed a Delhi hospital to pay over Rs. 7 lakh to a Delhi Police personnel for wrongly transplanting a pacemaker which was not .....

Tags : consumer forum , hospital



Central Government Notifies Rules on Revision of Pecuniary Jurisdiction of Consumer Commissions(31.12.2021)

Central Government has notified new rules to revise pecuniary jurisdiction for entertaining consumer complaints at district, state and national level .....

Tags : Central Government, Pecuniary Jurisdiction of Consumer Commissions



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