Search Results for Tag : consumer
Notifications & Circulars
Telecom Regulatroy Authrority of India "Trai Conducts Consumer Outreach Programme"(12.02.2018)
One of the important objectives of TRAI is to create awareness and safeguard consumer interests. Towards this objective, TRAI organizes consumer outre.....
Tags : Programme, Awareness, Consumer interest
TRAI conducts "Regional Workshop on Capacity Building of Consumer Advocacy Groups" at Hyderabad, Telangana(17.12.2018)
1. One of important objectives of TRAI is to safeguard consumer interests and create consumer awareness. Towards this objective, TRAI has instituted a.....
Tags : Workshop, Capacity Building, Consumer Advocacy Groups
Landmark Consumer Protection Bill, 2019 gets Parliamentary approval(06.08.2019)
Consumer Protection Bill, 2019 would ease the overall process of consumer grievance redressal: Shri Ramvilas Paswan
The Parliament today gave.....
Tags : Consumer Protection, Bill, Parliamentary approval
Central Consumer Protection Authority established to promote, protect and enforce the rights of consumers(30.07.2020)
The Consumer Protection Act, 2019 has come into force from 20th July, 2020. As provided in section 10 of the Act, the Central Consumer Protection Auth.....
Tags : Authority, Rights, Consumers
Consumer Outreach Program by TRAI through online meeting platform(10.09.2020)
1. Telecom Regulatory Authority of India (TRAI), through its Regional Office Kolkata, conducted Consumer Outreach Program via online meeting platform .....
Tags : Consumer Outreach Program, Online meeting
Consumer Outreach Program by TRAI through online mode(23.11.2020)
1. Telecom Regulatory Authority of India (TRAI), through its Regional Office Bengaluru, conducted online Consumer Outreach Program on 20th Nov 2020 (F.....
Tags : Consumer, Outreach Program, Online mode
Top Story
Union Ministry of Power promulgated Electricity (Rights of Consumers) Rules, 2020(21.12.2020)
Central Government lays down Rights to the Electricity Consumers through “Electricity (Rights of Consumers) Rules, 2020”. The Rules would play a signi.....
Tags : Rights, Consumer, Rules
Several measures taken by DoCA to provide simple and speedy redressal for consumer disputes(10.12.2020)
Central Consumer Protection Authority refers Honey Adulteration matter to Food Regulator FSSAI & extends cooperation in investigation for taking class.....
Tags : Measures, Redressal, Consumer disputes
Consumer Outreach Programs by TRAI through online mode(21.12.2020)
1. Telecom Regulatory Authority of India (TRAI), through its Regional Offices conducted three Consumer Outreach Program via online mode on 17th Decemb.....
Tags : Consumer, Programs, Online mode
Department of Consumer Affairs, Government of India proposes amendment in Legal Metrology (Packaged Commodities) Rules, 2011(14.07.2024)
Keeping in view of the growing ambit of the market including both offline and online platforms, the Department of Consumer Affairs, Government of Indi.....
Tags : Packaged Commodities, Consumer Affairs
Centre amends the Legal Metrology (Packaged Commodities) Rules, 2011 for enhanced protection of consumer rights(08.11.2021)
In order to protect interest of consumers, Central Government amends the Legal Metrology (Packaged Commodities) Rules, 2011 for safeguarding Consumer .....
Tags : Rules, Amendment, Consumer rights
News
NCRDC: Exclusion of Song from Movie Which Was Included in Trailer Amounts to Unfair Trade Practice(20.02.2020)
National Consumer Disputes Redressal Commission has held that inclusion of a song in the promo of the movie when it is not a part of the movie deceive.....
Tags : National Consumer Disputes Redressal Commission, Exclusion of Song from Movie
Chandigarh Consumer Forum Penalizes Big Bazaar Rs. 5 Lakhs for Charging for Carry Bag(27.01.2020)
Chandigarh Consumer Forum has imposed a cost of Rs 5 lakhs on Big Bazaar, to be deposited in the Poor Patient Welfare Fund of Postgraduate Institute o.....
Tags : Chandigarh Consumer Forum, Big Bazaar
Judgments
Not precluded as ‘consumer’ even if outcome commercial(22.07.2016)
Unless a party approaching the consumer disputes redressal forums is a partner or a co-adventurer in a business from which dispute arises, it remains .....
Tags : consumer, protection, commercial, joint venture
"TRAI conducts "Consumer Outreach Programme (COP)" on 27.04.2018 at Gurgaon, Haryana(02.05.2018)
One of important objectives of TRAI is to safeguard consumer interests and create consumer awareness. Towards this objective, TRAI organizes consumer .....
Tags : Consumer outreach, Programmes, Workshops, Consumer interests
NCDRC: Bank Liable for Fraudulent Online Transaction if Account Holder's Fault Not Proved(11.01.2021)
National Consumer Disputes Redressal Commission (NCDRC) has held that in case of fraudulent transactions leading to withdraw of money from a person's .....
Tags : National Consumer Disputes Redressal Commission, Fraudulent Online Banking Transaction
SC Sets Aside NCDRC Findings of Unfair Trade Practice Against Star TV and Bharti Airtel(24.01.2020)
Supreme Court has set aside the order of National Consumer Dispute Redressal Commission (NCDRC) which directed Star TV and Bharti Airtel to jointly pa.....
Tags : Supreme Court, National Consumer Dispute Redressal Commission , StarTV and Bharti Airtel
Coal India free to exercise ‘consumer choice’ in tender(14.07.2016)
The Competition Commission of India dismissed a complaint alleging abuse of market position against Coal India Limited, holding that Coal India had ‘c.....
Tags : coal india, tender, scientific, samples, consumer, freedom to choose
NCDRC: Consumer Forums Do Not Have Jurisdiction Over Educational Institutions(23.01.2020)
National Consumer Disputes Redressal Commission has answered a reference holding that 'educational institutions' do not impart 'services' and hence th.....
Tags : National Consumer Disputes Redressal Commission, Jurisdiction Over Educational Institutions
Vehicles purchased by company for officers’ personal use not excluded from consumer protection law(08.07.2016)
The National Consumer Disputes Redressal Commission held that vehicles purchased by a company for its directors for their personal use are not exclude.....
Tags : consumer protection, vehicles, comercial use, directors
Telecom Regulatory Authority of India launches Complaint Management System portal and app(09.01.2020)
As per TRAI Act, 1997, consumer protection is an important mandate of TRAI. TRAI has taken several initiatives, over the years to protect the interest.....
Tags : Portal, Launch, Consumer Complaints
NCDRC Suspends Functioning on Account of Health Ministry’s SOP on Covid-19(19.04.2021)
National Consumer Disputes Redressal Commission has suspended sitting of the National Commission with effect from 19th April, 2021 till 30th April, 20.....
Tags : National Consumer Disputes Redressal Commission, Suspension of Functioning
Kerala Consumer Forum: 3D Glasses Necessary to Watch Movie to be Made Available Free of Cost(20.04.2021)
Kerala State Consumer Disputes Redressal Commission has ruled that 3D glasses necessary for watching 3D movies in theatres should be made available fr.....
Tags : Kerala State Consumer Disputes Redressal Commission, 3D Glasses
Consumer Forum, Hyderabad: Supermarket Charging Cost for Carry Bags an 'Unfair Trade Practice'(22.02.2021)
District Consumer Disputes Redressal Commission, Hyderabad has directed 'More Megastore' to discontinue its unfair trade practice of arbitrarily impos.....
Tags : District Consumer Disputes Redressal Commission, Carry Bags
Statute
Consumer Protection Bill, 2015(10.08.2015)
The government introduced the Consumer Protection Bill, 2015 in the Lok Sabha on 10.08.2015. The Bill aims to provide protection of the interests of c.....
Tags : consumer protection bill, 2015
Central Government Notifies Rules on Revision of Pecuniary Jurisdiction of Consumer Commissions(31.12.2021)
Central Government has notified new rules to revise pecuniary jurisdiction for entertaining consumer complaints at district, state and national level .....
Tags : Central Government, Pecuniary Jurisdiction of Consumer Commissions
RBI launches the March 2023 round of Consumer Confidence Survey(01.03.2023)
The Reserve Bank of India has been regularly conducting Consumer Confidence Survey (CCS). The March 2023 round of the survey is being launched. The su.....
Tags : Consumer Confidence, Survey, Launch
NCRDRC: Consumer Protection Act Not Applicable to Educational Institutions(25.02.2021)
National Consumer Disputes Redressal Commission (NCDRC) has reiterated that the Consumer Protection Act, 1986, does not apply to Educational Instituti.....
Tags : National Consumer Disputes Redressal Commission, Educational Institutions
Increase in floating rate of interest arbitrarily and without transparency can warrant court interference(08.06.2015)
Consumer courts can give relief if banks lending to consumers on a floating interest rate arbitrarily, without notice to the borrower and non-transpar.....
Tags : consumer, floating rate, loan
J&K&L HC: State Consumer Commission Not Empowered to Exercise Powers of Review(19.12.2022)
Jammu and Kashmir and Ladakh High Court has held that State Consumer Commissions and District Consumer Forums are not empowered to exercise powers of .....
Tags : Jammu and Kashmir and Ladakh High Court, State Consumer Commissions, Review
SC to Centre/State: Amend CP Rules on Appointment Process of Commission Members(15.03.2023)
Supreme Court has directed Centre & States to comply with direction in Secretary, Ministry of Consumer Affairs v. Dr. Mahindra Bhaskar Limaye (MANU/SC.....
Tags : Supreme Court, Consumer Protection Rules, Amendment, Appointment Process
CDRC: Institute Conducting Physical Classes Can't Force Online Classes on Students(06.02.2023)
Delhi Consumer Dispute Redressal Commission while directing medical coaching institution to refund the entire advance fees paid by a student has held .....
Tags : Consumer Dispute Redressal Commission, Online Classes, Fees, Refund
NCDRC: Builder-Buyer Agreements Often Favours Builders’ Interest(15.06.2017)
National Consumer Disputes Redressal Commission (NCDRC), while terming some builder- buyer agreements as ‘unconscionable contracts’, has observed that.....
Tags : National Consumer Disputes Redressal Commission, Real Estate
Registration of Consumer Organisations (Amendment) Regulations, 2024(25.07.2024)
The Telecom Regulatory Authority of India (TRAI) has notified the Registration of Consumer Organisations (Amendment) Regulations, 2024. TRAI registers.....
Tags : Amendment Regulations, Consumer Awareness, Organisations, Authority
NCDRC Imposes Penalty on Jaypee Group(10.05.2016)
National Consumer Disputes Redressal Commission (NCDRC) has ordered Jaypee Group to pay 12% annual penalty to home buyers in Kalypso Court project in.....
Tags : National Consumer Disputes Redressal Commission, Jaypee Group
Supreme Court: Beneficiaries of Insurance Policy are 'Consumers'(07.02.2020)
Supreme Court has observed that the beneficiaries of the policy taken out by the Insured are also consumers under the Consumer Protection Act, 1986 ev.....
Tags : Supreme Court, Consumers
Reserve Bank of India Bulletin for October, 2015(15.10.2015)
The Reserve Bank of India released its Bulletin for October, 2015. The Bulletin highlights the relatively precarious state of the global economy, with.....
Tags : Rbi, bulletin, October, 2015, consumers
Delhi State Consumer Commission Orders Unitech to Pay Rs 33 Lakhs(20.08.2019)
Delhi State Consumer Commission has noted that homebuyers cannot be expected to wait indefinitely for the possession of flats and directed real estate.....
Tags : Delhi State Consumer Commission, Unitech
NCDRC Imposes Fine of Rs 64 Lakh on Delhi Hospital, Doctors for Negligence(16.05.2016)
National Consumer Disputes Redressal Commission (NCDRC) has imposed fine of Rs 64 lakh on a Delhi-based private hospital and three of its doctors for.....
Tags : National Consumer Disputes Redressal Commission, Hospital, Doctors
NCDRC Sentences Directors of Parsvnath Developers to Imprisonment for Failure to Refund Money(08.02.2021)
National Consumer Disputes Redressal Commission has sentenced the Managing Director and directors of Parsvnath Developers to three years in prison for.....
Tags : National Consumer Disputes Redressal Commission, Parsvnath Developers
Delhi State Commission Consumer Court Grants Rs. 25L to Woman as Compensation for Medical Negligence(06.06.2019)
Delhi State Commission Consumer Court has granted Rs. 25 lakh damage to a woman who became a victim of medical negligence and lost her baby after a ho.....
Tags : Delhi State Consumer Commission, Medical Negligence
SC Upholds Quashing of Consumer Panel Member’s Appointment(20.09.2018)
Supreme Court has upheld a Himachal Pradesh High Court decision of quashing the appointment of a woman member in the Himachal Pradesh State Consumer D.....
Tags : Supreme Court, Consumer Disputes Redressal Commission
NCDRC Allows Advocates to Appear Physically if All Parties to the Matter Consent(02.09.2020)
National Consumer Disputes Redressal Commission (NCDRC) has allowed advocates to appear for physical hearing of cases if all the parties to the matter.....
Tags : National Consumer Dispute Redressal Committee, Physical Hearing
SC: Consumer Complaint Against Common Carrier Not Maintainable Without Serving Prior Notice(20.08.2021)
Supreme Court has observed that a consumer complaint against a common carrier is not maintainable if prior notice under Section 6 of Carriers Act, 186.....
Tags : Supreme Court, Consumer Complaint Against Common Carrier
Increase in floating rate of interest arbitrarily and without transparency can warrant court interference(08.06.2015)
Consumer courts can give relief if banks lending to consumers on a floating interest rate arbitrarily, without notice to the borrower and non-transpar.....
Tags : consumer, floating rate, loan
NCDRC: Doctors Not Liable for Negligence as Long as They Follow Acceptable Practices(28.12.2022)
National Consumer Dispute Redressal Commission (NCDRC) has held that as long as doctor follows practice acceptable to the medical profession of that d.....
Tags : National Consumer Dispute Redressal Commission, Doctors, Negligence
Delhi HC to Hotels/Restaurants: Don’t Mislead Consumers on Service Charge Using Interim Stay(12.04.2023)
Delhi High Court has clarified that the interim order shall not be shown in the display board or menu card in a manner to mislead the consumer that th.....
Tags : Delhi High Court, Service Charge, Consumer
International Cases
To prove conduct under Section 10(2)(a) of Competition Act, 2010, it is not necessary to show actual harm to a competitor(20.07.2017)
Present order is related to proceedings initiated under Section 30 of Competition Act, 2010 vide Show Cause Notice No. 14/2016 dated 08th March, 2016 .....
Tags : Consumers, Information, Provisions, Violations
NCDRC: Pecuniary Jurisdiction to be Determined by Value Of Goods/ Services 'Paid'(07.09.2020)
National Consumer Disputes Redressal Commission (NCDRC) has held that for determining the pecuniary jurisdiction of Consumer fora, the value of the go.....
Tags : National Consumer Disputes Redressal Commission, Pecuniary Jurisdiction
SC Directs States to Fill Up Consumer Commission Vacancies by End of January 2022(08.12.2021)
Supreme Court has issued a slew of directions in the suo-motu case to deal with the vacancies in Consumer Commissions across the country.
Tags : Supreme Court, Consumer Commission Vacancies
NCDRC Directs Builder to Compensate Homebuyers for Delay in Refund of Maintenance Deposit(14.02.2022)
National Consumer Disputes Redressal Commission has ordered a refund of the refundable maintenance along with delay compensation at 6% for the Flat Ow.....
Tags : National Consumer Disputes Redressal Commission, Refund of Maintenance Deposit
SC Upholds Bom HC Order Quashing Rules Prescribing Eligiblity for Consumer Commission Appointments(03.03.2023)
Supreme Court while upholding Bombay High Court decision to quash provisions of Consumer Protection Rules 2020 prescribing eligibility for Consumer Co.....
Tags : Supreme Court, Consumer Commission, Appointment, Consumer Protection Rules
Central Government Notifies Consumer Protection (E-Commerce) Rules, 2020(24.07.2020)
Central Government has notified Consumer Protection (E-Commerce) Rules, 2020 to prevent unfair trade practices in e-commerce, direct selling and also .....
Tags : Central Government, Consumer Protection (E-Commerce) Rules, 2020
Consumer Forum Orders 3 Months Jail Term to Chennai Based Builder(02.11.2016)
Northern Chennai District Consumer Disputes Redressal Forum has ordered three months imprisonment for a city-based realtor, in a case in which Chennai.....
Tags : Chennai District Consumer Disputes Redressal Forum, builder
Consumer Complaints by Subsequent Transferee of Flats Not Always Barred: SC(28.11.2018)
Supreme Court has held that consumer complaints by subsequent transferee of flats are not always barred and clarified that decision in Haryana Urban D.....
Tags : Supreme Court, Consumer Complaint, Subsequent Transferee of Flats
SC: Associations That Are Formed Due to Mandate of Law Cannot File Consumer Complaint(17.02.2020)
Supreme Court has observed that ‘voluntary consumer association' appearing in Section 12(1)(b) of the Consumer Protection Act, 1986 is a body formed .....
Tags : Supreme Court, Voluntary Consumer Association
SC: Consumer Fora has No Power to Accept Written Statement Beyond Period of 45 Days(12.02.2021)
Supreme Court has reiterated that consumer fora has no jurisdiction and/or power to accept the written statement beyond the period of 45 days.
Tags : SC, Consumer Fora
CESTAT Directs Central Excise Dept. to Reconsider Refund of Cenvat Credit to Tata Consumer Products(14.03.2022)
Customs, Excise and Service Tax Appellate Tribunal (CESTAT), Bangalore has directed the Central Excise Department to reconsider the refund of cenvat c.....
Tags : Customs, Excise and Service Tax Appellate Tribunal, Refund of Cenvat Credit , Tata Consumer Products
SC: Objection Regarding Pecuniary Jurisdiction of Consumer Forums Should be Raised Beforehand(22.07.2019)
Supreme Court has noted that State Commission having already decided the matter on merits such a technical objection as regards pecuniary jurisdiction.....
Tags : SC, Consumer
NCDRC: Pecuniary Jurisdiction to be Determined by Value Of Goods/ Services 'Paid'(07.09.2020)
National Consumer Disputes Redressal Commission (NCDRC) has held that for determining the pecuniary jurisdiction of Consumer fora, the value of the go.....
Tags : National Consumer Disputes Redressal Commission, Pecuniary Jurisdiction
Consumer Court, Bengaluru: Matrimonial Portal Can Only Facilitate and Not Guarantee Marriage(23.08.2021)
Consumer Court, Bengaluru, while dismissing a complaint filed by a 35-year-old man against an online matrimonial service provider, said that a matrimo.....
Tags : Consumer Court, Matrimonial Portal
SC: Captive Consumers/Captive Users Are Not Liable to Pay Additional Surcharge(13.12.2021)
Supreme Court has observed that captive consumers/captive users are not liable to pay the additional surcharge leviable under Section 42(4) of the Ele.....
Tags : Supreme Court, Captive Consumers/Captive Users
CCPA Directs to Stop Misleading Advertisements Imposing Penalty(14.02.2022)
Central Consumer Protection Authority (CCPA) has passed two orders against GlaxoSmithKline Asia and Naaptol Online Shopping and directed them to immed.....
Tags : Central Consumer Protection Authority, Misleading Advertisements
SC: Not Including Content Shown in Trailer, in Main Movie Doesn’t Amount to ‘Deficiency of Service’(23.04.2024)
SC has held that if movie creators do not include the contents of a movie trailer in the main movie, that does not amount to deficiency of service on .....
Tags : Supreme Court, Deficiency of Service, Consumer Protection
Central Government Proposes Amendments to Consumer Protection (E-Commerce) Rules, 2020(23.06.2021)
Central Government has proposed amendments to the Consumer Protection (E-Commerce) Rules, 2020. The new draft proposes a host of changes such as: (i) .....
Tags : Central Government, Consumer Protection (E-Commerce) Rules, 2020
P&H HC: Electricity Consumer Liable to Pay Surcharge if Consumption in Excess of Sanctioned Load(18.07.2022)
Punjab and Haryana High Court has held that in case of electricity consumption beyond the sanction load, the electricity consumer is liable to pay pen.....
Tags : Punjab and Haryana High Court, Electricity Consumer, Demand Surcharge
Delhi HC Issues Directions for Expeditious Disposal of Cases in Consumer Forums(10.11.2022)
Delhi High Court while taking notice of large pendency and lack of a uniform method for prioritization of cases in the district consumer forums has is.....
Tags : Delhi High Court, Consumer Forums, Disposal
NCDRC: Builder Can't Levy Maintenance Charge on Flat Purchasers Without Occupancy Certificate(27.01.2022)
National Consumer Disputes Redressal Commission (NCDRC) has held that in the absence of obtaining an occupancy certificate, maintenance on the project.....
Tags : National Consumer Disputes Redressal Commission, Maintenance Charge on Flat Purchasers
NCDRC: Provisions for Jurisdiction of Consumer Commissions Not Retrospective in Operation(22.03.2021)
National Consumer Disputes Redressal Commission has held that provisions regarding Jurisdiction of District, State and National Commission under Secti.....
Tags : National Consumer Disputes Redressal Commission, Jurisdiction of Consumer Commissions
SC: Commercial Transactions Not Within the Purview of Consumer Protection Act, 1986(08.04.2024)
Supreme Court has held that commercial disputes cannot be decided in summary proceedings under the Consumer Protection Act, 1986 but the appropriate r.....
Tags : Supreme Court, Consumer Protection Act, 1986, Commercial Disputes
Supreme Court Directs Centre to Frame Model Rules For Consumer Courts(22.11.2016)
Supreme Court, while emphasizing that “a systemic overhaul of entire infrastructure is necessary if Consumer Protection Act, 1986, is not to become a .....
Tags : Supreme Court, Consumer Protection Act, 1986, model rules
Bombay High Court Allows Retail Store in Pune to Operate 24*7(02.04.2025)
Bombay High Court has allowed a retail store in Pune to operate 24x7 and observed that this concept brings convenience, ease and flexibility to the co.....
Tags : Bombay High Court, Pune, Consumers
Supreme Court: Courts Should Take 'Pragmatic View' of Rights of Consumers(10.04.2017)
Supreme Court has said that it is necessary for Courts to take a "pragmatic view" of rights of consumers in disputes concerning them since customers a.....
Tags : Supreme Court, Consumers
Consumer Court, Thrissur Orders Manufacturer and Endorser of Hair Cream to Pay Compensation(05.01.2021)
District Consumer Redressal Forum, Thrissur, ordered the manufacturers of 'Dhathri Hair Cream' and film actor Anoop Menon, the celebrity who endorsed .....
Tags : Consumer Court, Hair Cream Manufacturers
Delhi State Commission for Consumer Disputes Orders Rs 3 Lakh Compensation For Baggage Loss(27.03.2017)
Delhi State Commission for Consumer Disputes has said that no amount of monetary compensation can pay for harassment and agony a flyer goes through du.....
Tags : Delhi State Commission for Consumer Disputes, Baggage Loss
RERA Doesn’t Bar Homebuyers Complaint Under Consumer Protection Act Against Builder: NCDRC(18.04.2019)
National Consumer Disputes Redressal Commission (NCDRC) has held that Real Estate (Regulation and Development) Act, 2016 (RERA) does not bar filing of.....
Tags : NCDR, Homebuyers, Consumer Protection Act, RERA
Electricity (Rights of Consumers) Amendment Rules, 2021(29.06.2021)
In exercise of the powers conferred by sub-section (1) read with clause (z) of sub-section (2) of section 176 of the Electricity Act, 2003 (Act 36 of .....
Tags : Rights, Consumers, Rules
TRAI releases Scheme for Registration of Consumer Organisations(30.10.2019)
Telecom Regulatory Authority of India (TRAI) today released Scheme for Registration of Consumer Organisations. One of the important objectives of TRAI.....
Tags : Scheme, Release, Registration, Consumer Organisations
Draft Telecom Consumers Protection (Tenth Amendment) Regulations, 2016(05.07.2016)
The Telecom Regulatory Authority released draft Tags : Rbi, consumer confidence, inflation expectations
Consumer Redressal Forum Imposes Fine on Hotel for Charging a Customer Over and Above MRP(04.02.2016)
Thane District Consumer Redressal Forum has held that charging a customer over and above the Maximum Retail Price (MRP) amounts to deficiency in servi.....
Tags : Consumer Redressal Forum , MRP
CCPA Slaps Fine on Paytm Mall and Snapdeal for Selling Substandard Pressure Cookers on Platforms(28.03.2022)
Central Consumer Protection Authority (CCPA) has slapped a fine of Rs. 1 lakh each on Paytm Mall and Snapdeal for sale of substandard pressure cooker.....
Tags : Central Consumer Protection Authority, Paytm Mall and Snapdeal
NCDRC: Presence of Arbitration Clause in Agreement Doesn’t Bar Jurisdiction of Consumer Forum(05.05.2023)
National Consumer Dispute Redressal Commission (NCDRC) has held that consumer court retains the power to handle complaints, even if there is an arbitr.....
Tags : National Consumer Dispute Redressal Commission, Arbitration Clause, Consumer
SC Issues Directions for Reforming Appointment and Functioning of Consumer Commissions(22.05.2025)
SC has directed Centre to file an affidavit regarding feasibility of a permanent adjudicatory forum for consumer disputes, either in the form of a Con.....
Tags : Supreme Court, Central Government, Consumer Disputes, Consumer Tribunal
Arbitration Clause Won’t Curtail Consumer Rights: Supreme Court(05.03.2018)
Supreme Court has affirmed a ruling that arbitration agreements cannot curtail the jurisdiction of the consumer forum.
Tags : Supreme Court, Consumer Rights
Delhi HC: Anti-Profiteering Provisions Under CGST Act Upheld Since They Promote Consumer Welfare(30.01.2024)
Delhi HC while upholding the provisions concerning anti-profiteering measure & establishment of National Anti-Profiteering Authority under the Central.....
Tags : Delhi High Court, Anti-Profiteering Provisions, Consumer Welfare, National Anti-Profiteering Authority
NCDRC Orders Post Offices To Pay Rs 25K To 2 Law Graduates Who Missed Chance At DJSE(26.10.2017)
NCDRC has held the Post Master General in Chandigarh & Lodhi Road in New Delhi guilty of deficiency in service for failing to deliver the application .....
Tags : National Consumer Disputes Redressal Forum, Delhi Judicial Service Examination
Bombay High Court: One Needs to be Mindful of the Object Behind the Consumer Protection Act(07.04.2025)
Bombay High Court has observed that one needs to be mindful of the object behind the Consumer Protection Act, 1986 that an untrained, unwary consumer .....
Tags : Bombay High Court, Consumer Protection Act, Legal Rights
SC: Healthcare Services Covered Under Consumer Protection law(02.05.2022)
Supreme Court has said that doctors and healthcare services are not barred from the ambit of the Consumer Protection Act of 2019 and termed the concer.....
Tags : Supreme Court , healthcare services , Consumer Protection Act of 2019 , Public Interest Litigation
Consumer Forum, Kolkata Directs VLCC to Compensate Client who Sustained Burn Injuries(20.01.2020)
District Consumer Disputes Redressal Commission, Kolkata has directed beauty clinic Vandana Luthra Curls and Curves to compensate a client who sustain.....
Tags : Kolkata District Consumer Disputes Redressal Commission, Vandana Luthra Curls and Curves
Top Consumer Forum Directs ICICI Prudential to Pay Over Rs. 5 Lakh to Consumer(19.06.2019)
Top consumer forum National Consumer Disputes Redressal Commission while upholding order of District Forum and State Commission has directed ICICI Pru.....
Tags : ICICI Prudential, Consumer
NCDRC: Unitech Guilty of Over 10-Yr Delay in Giving Possession of Flat(31.08.2018)
National Consumer Disputes Redressal Commission, has held Unitech Ltd guilty of deficiency in service for over 10-year delay in handing over possessio.....
Tags : Consumer Dispute, Unitech
Supreme Court Explains State Consumer Commission Cannot Set Aside Ex-Parte Order(24.10.2019)
Supreme Court has explained that District Consumer Forums and the State Commissions have no power to set aside ex-parte order thereby reiterating the .....
Tags : Supreme Court, State Consumer Commission
Rajya Sabha Passes Consumer Protection Bill, 2019(07.08.2019)
Rajya Sabha has passed the Consumer Protection Bill, 2019. The Bill seeks to establish authorities for timely and effective administration and settlem.....
Tags : Rajya Sabha, Consumer Protection Bill, 2019
SC: Can’t Call Borrower as ‘Consumer’ if Loan was for Generation of Profit(03.03.2025)
Supreme Court has observed that a borrower who has taken loan for the generation of profit will not be covered within the definition of "consumer" und.....
Tags : Supreme Court, Generation of Profit, Consumer
SC Put Stay on Class Suit Proceedings Against Nestle(17.12.2015)
SC has stayed class suit proceedings initiated against Nestle India by Centre before National Consumer Disputes Redressal Commission (NCDRC) over Magg.....
Tags : SC , National Consumer Disputes Redressal Commission, Maggi
NCDRC: No VAT on Discounted Items(03.02.2017)
National Consumer Disputes Redressal Commission (NCDRC) has held that shops selling goods at 40% discount cannot charge VAT or any other duty on disco.....
Tags : National Consumer Disputes Redressal Commission, VAT, discount
Arbitration Clause Cannot Circumscribe the Jurisdiction of a Consumer Fora: Supreme Court(12.03.2018)
Supreme Court has upheld the National Consumer Dispute Redressal Commission (NCDRC) order that held that arbitration clause in the agreements cannot c.....
Tags : Supreme Court, Consumer Rights
Madras HC: Consumer Forums Can Set Aside Their Own Ex parte Orders(21.12.2016)
Madras High Court has ruled that every proceeding before Consumer Disputes Redressal Forums is deemed to be a judicial proceeding and, therefore, they.....
Tags : Madras High Court, ex parte orders, Consumer Forums
SC Frames Uniform Pattern for Pay in District and State Consumer Commissions Across All States& UTs(21.05.2025)
Supreme Court while exercising its jurisdiction under Article 142 of Constitution of India has framed a uniform pattern of service conditions regardin.....
Tags : Supreme Court, Article 142, State Consumer Commissions
Ministry of Consumer Affairs Issues Draft Rules for Regulation of Direct Selling Companies(05.07.2021)
Ministry of Consumer Affairs has issued draft rules for mandatory registration of direct selling companies such as Amway, Oriflame, Tupperware and sim.....
Tags : Ministry of Consumer Affairs, Direct Selling Companies
Ministry of Consumer Affairs, Food and Public Distribution celebrates National Consumer Day 2018 with the theme "Timely Disposal of Consumer Complaints"(24.12.2018)
The Department of Consumer Affairs, Ministry of Consumer Affairs Food and Public Distribution celebrated the National Consumer Day 2018 with the theme.....
Tags : Consumer Day, Celebration, Theme
SC: Consumer Complaint Against Bank Maintainable Over Dispute on Encashment of FD(23.08.2022)
Supreme Court has held that consumer complaint in a dispute regarding premature encashment of Joint Fixed Deposit by bank in contravention of terms an.....
Tags : Supreme Court, Consumer Complaint, Bank
SC: Cannot Make Advocates Liable for Deficiency of Service Under Consumer Protection Act, 1986(14.05.2024)
SC has held that advocates cannot be made liable for deficiency of service under the Consumer Protection Act, 1986 as re-enacted in 2019 and observed .....
Tags : Supreme Court, Deficiency of Service, Consumer Protection Act, 1986
NCDRC: Only Registered Home Buyers' Body Can File Complaint Against Builders(08.05.2017)
National Consumer Disputes Redressal Commission (NCDRC) has clarified that only registered Residents' Welfare Associations (RWAs), consumer organisati.....
Tags : National Consumer Disputes Redressal Commission, Real Estate
DCDRC: E-Commerce Portal Liable if Seller Does Not Mention Country of Origin of Product(03.10.2022)
District Consumer Disputes Redressal Commission (DCDRC), Hyderabad while holding an e-commerce platform liable for vendor not displaying country of or.....
Tags : District Consumer Disputes Redressal Commission, Country of Origin, E-Commerce Platform
Consumer Forum: Incidents Like Farmers’ Protest On Rail Tracks Not Sudden(12.10.2017)
Delhi Consumer Forum has held that incidents like farmers’ protest do not happen all of a sudden and Railways might have prior intimation of such prot.....
Tags : Delhi Consumer Forum, Farmers’ Protest
SC To NCDRC: Formulate Plan For Speedy Disposal, Use of ADR by Consumer Fora(07.09.2017)
Supreme Court has issued directions to ensure speedy resolution of disputes and utilization of alternate dispute resolution mechanisms by the consumer.....
Tags : Supreme Court, National Consumer Disputes Redressal Commission
SC:Purchaser of Goods for Commercial Purpose is Consumer if he Uses it Himself for Earning Livelihood(14.10.2019)
Supreme Court has clarified that if the commercial use of goods is by the purchaser himself for the purpose of earning his livelihood by means of self.....
Tags : SC, Consumer
SC Clarifies Filling Up Vacancies in State Consumer Commissions as per Directions(22.10.2021)
Supreme Court has clarified that the process of filing up vacancies in the State Consumer Commissions as per directions issued by it on 11th August 20.....
Tags : Supreme Court, Vacancies in State Consumer Commissions