Search Results for Tag : Customer
Notifications & Circulars
RBI guidelines on safety of bank customers(29.11.2016)
Reserve Bank of India (RBI) has informed that an incident of data breach with respect to cards was reported and the matter is under investigation. Ind.....
Tags : Guidelines, Customers, Safety
Coal India's New App "Grahak Sadak Koyla Vitaran App" for the benefit of customers lifting coal through road mode(07.11.2017)
This app is a step towards transparency in the system of loading programme and despatch. The app also helps in logistics planning for lifting of coal .....
Tags : New App, Benefit, customers, Road mode
Supervisory action against Kotak Mahindra Bank Limited under Section 35A of the Banking Regulation Act, 1949(24.04.2024)
The Reserve Bank of India has today, in exercise of its powers under Section 35A of the Banking Regulation Act, 1949, directed Kotak Mahindra Bank Lim.....
Tags : Supervisory Action,New customers, On-boarding
Opening of Online Customer Survey by India Post(20.02.2018)
Since inception in 1854, India Post has been serving its citizens by catering to their basic requirements of communications. Over the years, it has ev.....
Tags : Online, Customer Survey, Opening of
Customer due diligence for transactions in virtual currencies(31.05.2021)
1. It has come to our attention through media reports that certain banks/ regulated entities have cautioned their customers against dealing in virtual.....
Tags : Customer, due diligence, Transactions
Judgments
Court looks to cut spam on Naukri.com(15.12.2015)
Delhi High Court allowed a suit for injunction by Info Edge, the company that runs the well-known job portal ‘Naukri.com’, against a person who regist.....
Tags : Naukri.com, job portal, duping customers, naukrinews
Court looks to cut spam on Naukri.com(15.12.2015)
Delhi High Court allowed a suit for injunction by Info Edge, the company that runs the well-known job portal ‘Naukri.com’, against a person who regist.....
Tags : Naukri.com, job portal, duping customers, naukrinews
TRAI issues directions to access providers under its Telecom Commercial Communication Customer Preference Regulations, 2018(24.06.2024)
(a) Direction regarding enhancing user-friendliness of registration of Unsolicited Commercial Communication (UCC) complaints, Preferences and Consents.....
Tags : Directions, Issuance, Customer Preference Regulations
Usage of ATMs - Waiver of customer charges(14.11.2016)
The Reserve Bank of India has today decided that banks shall waive levy of ATM charges for all transactions (inclusive of both financial and non-finan.....
Tags : Charges, Waiver, Customer
Incognito visits to check banks’ customer service(16.02.2016)
The Reserve Bank of India is set to undertake incognito visits to bank branches to check the culture towards customer complaints in banks. It will als.....
Tags : Banks, Customer complaints, culture, charter
TRAI recommendations for international roaming SIM cards(09.05.2016)
The Telecom Regulatory Authority of India released rec.....Tags : international roaming, sim card,transparency, customer support
News
Kerala HC: ‘Customer’ in a Brothel Can Be Prosecuted Under Immoral Traffic (Prevention) Act(09.12.2022)
Kerala High Court has held that a 'customer' in a brothel can be prosecuted under Section 7 of the Immoral Traffic (Prevention) Act, 1956 if the condi.....
Tags : Kerala High Court, Brothel, Customer, Immoral Traffic (Prevention) Act
SC: Banks Have Super-Added Obligation to Pay Back Customers Money on Demand(31.12.2021)
Supreme Court has observed that banks have a super-added obligation to pay back customers their money on demand with the agreed rate of interest. The .....
Tags : Supreme Court, Super-Added Obligation to Pay Back Customers
RBI Rejects Demand of Online Merchants to Store Customers’ Credit Card Data(26.02.2021)
Reserve Bank of India has rejected the demand of top online merchants like Amazon, Microsoft, Netflix, Flipkart and Zomato to store customers’ credit .....
Tags : Reserve Bank of India, Customers’ Credit Card Data
Supreme Court: Money Deposited by Customer in Bank is Not Held as Trustee(28.12.2021)
Supreme Court has observed that the money that is deposited by the customer in the bank is not held by it as a trustee but it becomes a part of the ba.....
Tags : Supreme Court, Money Deposited by Customer in Bank
Aviation Ministry Directs Airlines to Give Full Refund for Cancellation of Flight Tickets(17.04.2020)
Ministry of Civil Aviation has directed the airlines to give full refund to the customers seeking cancellation of the flight tickets booked, both dome.....
Tags : Ministry of Civil Aviation, Refund to Customers
ITAT, Mumbai: Depreciation Allowable on Marketing Information and Non-Compete Fee(11.04.2022)
Income Tax Appellate Tribunal, Mumbai has observed that the depreciation is allowable on intangible assets such as marketing information comprising of.....
Tags : Income Tax Appellate Tribunal, depreciation, intangible, marketing information, Commercial information, Customer data, Distribution network, Suppliers contract, Non-compete fees
ITAT, Ahmedabad: KYC Form is Prima Facie Proof For Address of Account Holder(17.05.2022)
Income Tax Appellate Tribunal, Ahmedabad has ruled that Know Your Customer (KYC) Form is prima facie proof for address of account holder and upholds t.....
Tags : Income Tax Appellate Tribunal, Know Your Customer, cash deposits
CESTAT: Customer Care Service is Classifiable U/S 65 (11) Finance Act(19.05.2022)
Income Tax Appellate Tribunal, Bangalore has observed that Common Area Maintenance (CAM) Charges included in rent were allowable as a deduction.
Tags : Customs, Excise and Service Tax Appellate Tribunal, customer care, Business Auxiliary Services
RBI Imposes Restrictions on Mastercard from On-Boarding New Customers in India from July 22(15.07.2021)
Reserve Bank of India (RBI) while taking supervisory action on Mastercard Asia / Pacific Pte. Ltd. has imposed the restrictions on Mastercard from On-.....
Tags : Reserve Bank of India, Restrictions on Mastercard from On-Boarding New Customers
CESTAT: Providing Trained Manpower to Overseas Customers is Not an Intermediary(11.07.2022)
Customs, Excise and Service Tax Appellate Tribunal (CESTAT), Mumbai Bench has held that providing trained manpower to overseas customers is not an int.....
Tags : CESTAT, CENVAT Credit, Overseas Customers
SC: Bank is Responsible to Safeguard Customers against Fraudulent Transactions(07.01.2025)
SC has stated that it is the responsibility of the bank to safeguard customers from unauthorized and fraudulent transactions and the Bank should remai.....
Tags : Supreme Court, Fraudulent Transactions, Safeguard Customers
RBI Refuses to Extend Deadline for PPIs to Complete Customer Verification(27.02.2018)
Reserve Bank of India (RBI) has refused to extend the 28 February deadline for prepaid payment instruments (PPIs) such as mobile wallets to complete k.....
Tags : Reserve Bank of India, prepaid payment instruments, know-your-customer
Supreme Court Issues Notice on Plea on Difficulties Faced by Blind Persons to Complete E-KYC(23.01.2025)
Supreme Court has issued notice in a writ petition that has sought directions on the appropriate authority to frame guidelines providing measures to c.....
Tags : Supreme Court, Know Your Customer, Blindness, Low Vision
SC Asks Centre to Decide in 4 Weeks Representation on Petrol Pumps Fleecing Customers(04.02.2019)
Supreme Court has asked Centre to take call on petition highlighting how petrol pumps have been swindling customers by dispensing less fuel for price .....
Tags : Supreme Court, Petrol Pumps Fleecing Customers
SC: Customer-Banker Relationship Based on Mutual Trust, Postmaster’s Reinstatement Quashed(14.11.2025)
Supreme Court set aside the reinstatement of a Post Master removed for embezzling depositors’ funds, ruling that merely repaying the misappropriated a.....
Tags : Mutual Trust, Customer, Banker