SC: Ex-Contract Workers Must Be Preferred When Employers Replace Contract Labour With Regular Staff  ||  SC: Waqf Tribunals Cannot Hear Claims over Properties Not Listed or Registered under Waqf Act  ||  Supreme Court: Stray Dog Attacks on Beaches Adversely Impact Tourism  ||  Chhattisgarh HC: Court Employees Cannot Enroll as Regular LLB Students in Breach of Service Rules  ||  Kerala HC: Telling Someone to "Go Away And Die" in Anger Does Not Amount to Abetment of Suicide  ||  Kerala HC: High Courts Work On Holidays; Denying Compensatory Leave To Officers Violates Art. 229  ||  Del HC: Probationers are ‘Workmen’ under ID Act; S.17B Wages not Recoverable if Termination Upheld  ||  Supreme Court: Confession Without Corroboration Cannot Form the Basis of Conviction  ||  SC: Higher Land Acquisition Compensation to Some Owners Cannot Invalidate Awards to Others  ||  SC: Prior Written Demand is Not Mandatory For an Industrial Dispute to Exist or be Referred    

BIS issues standards for organizations publishing consumer reviews - (12 Dec 2022)

Consumer

Bureau of Indian Standards (BIS), the National Standard Body of India, has published an Indian Standard, IS 19000:2022 on Online Consumer Reviews. This standard provides requirements and recommendations for the principles and methods for review administrators to apply in their collection, moderation and publication of online consumer reviews. It prescribes specific responsibilities for the review author and the review administrator.

This standard is applicable to any organization that publishes consumer reviews online, including suppliers/sellers of products and services that collect reviews from their own customers, a third-party contracted by the suppliers/sellers or an independent third party. It lays down the process which demonstrates the commitment of consumer review sites that they value their customers and provide reviews that can be trusted. It would help building confidence among consumers to purchase goods online and help them take better purchase decisions. The standard is expected to benefit all stakeholders in the e-commerce ecosystem, i.e. consumers, e-commerce platforms, sellers etc.

There has been a steady rise in e-commerce transactions across the country over the last few years. Reviews posted online play a significant role in making purchase decisions and consumers exceedingly rely on reviews posted on e-commerce platforms to see the opinion and experience of users who have already purchased the goods or services As online reviews are increasingly influential to consumers’ purchasing decisions, it is necessary to both consumers and suppliers/sellers that the same are managed effectively to build confidence in the quality, integrity, accuracy and transparency of reviews.

Tags : STANDARDS   ISSUANCE   REVIEW  

Share :        

Disclaimer | Copyright 2026 - All Rights Reserved