Standards of Quality of Service Regulations and results test drives in Mumbai and Delhi- (Telecom Regulatory Authority of India) (15 Oct 2015)

MANU/TRAI/0073/2015

Media and Communication

Pursuant to its ‘test drives’ to assess service quality of various telecom providers in the Mumbai and Delhi, TRAI has concluded there had been no significant improvement in quality of service parameters. TRAI’s report assessed network condition, specifically radio frequency coverage, accessibility of the network (measured by the call setup success rate and the block call rate), retainability of the network (measured by drop call rate) and voice quality.

It released the Standards of Quality of Service of Basic Telephone Service (wireline) and Cellular Mobile Telephone Service (Fourth Amendment) Regulations, 2015 prescribing graded financial disincentives for repeated non-compliance by telecom companies. Under the same, ‘disincentives’ will not exceed Rs. 1 lakh for every unmet parameter during the quarterly benchmarks. The same will increase to a maximum of Rs. 1.5 lakh for contravention continuing for two or more quarters.

Relevant : Drive test findings MANU/TRAI/0074/2015

Tags : TRAI GRADED PENALTY TELECOM PARAMETER TEST DRIVE ASSESS METROS