Gauhati HC: Notice Issued to Centre on Plea Claiming Denial of ST Benefits to Yobin Community  ||  Delhi HC: Dispute between Author, Manikarnika Films and Netflix Referred to Mediation  ||  Bombay HC: A Woman Who Says 'No' Means 'No'  ||  Chh. HC: Adoptive Mothers Have Fundamental Right to Life & Motherhood Under Article 21 of COI  ||  Delhi HC: Wikimedia Foundation Withdraws its Appeal Against ANI  ||  SC Sets Out Procedure for Verification of Electronic Voting Machines  ||  Supreme Court: NCLAT Cannot Condone Appeal Filed beyond 45 Days  ||  SC: Not Necessary to Establish Guilt Beyond Reasonable Doubt to Summon Additional Accused  ||  SC: Courts Should Refrain from Interfering With Invocation of Bank Guarantee Except in Cases of Fraud  ||  SC: Courts Should Refrain from Interfering With Invocation of Bank Guarantee Except in Cases of Fraud    

TRAI issues directions to access providers under its Telecom Commercial Communication Customer Preference Regulations, 2018- (Telecom Regulatory Authority of India) (24 Jun 2024)

MANU/TRAI/0023/2024

Media and Communication

(a) Direction regarding enhancing user-friendliness of registration of Unsolicited Commercial Communication (UCC) complaints, Preferences and Consents through Mobile Apps and Web portals of Access Provider, and

(b) Direction regarding submission of Performance Monitoring Report to the Authority in modified formats on monthly basis.

In its ongoing effort to mitigate the issue of Unsolicited Commercial Communication (UCC), commonly referred to as spam, the Telecom Regulatory Authority of India (TRAI) has mandated Access Providers to enhance their Mobile Apps and Web portals to make them more user-friendliness for registration of UCC complaint and settings of preference.

TRAI has mandated Access Providers to ensure that options for UCC complaint registration and preference management are easily accessible on Access Providers' mobile applications and websites. Also, essential details for the registration of complaints should be automatically populated, if users grant permission to access their call logs and other relevant data.

In furtherance of its efforts to strengthen monitoring mechanisms for UCC, TRAI has implemented amendments to the Performance Monitoring Report formats. In order to have more granular monitoring, all Access Providers will be required to submit PMRs on a monthly basis, as opposed to the previous quarterly reporting cycle.

Tags : DIRECTIONS   ISSUANCE   CUSTOMER PREFERENCE REGULATIONS  

Share :        

Disclaimer | Copyright 2025 - All Rights Reserved